Adobe actually read this forum?

Ok

I've been in this forum for 2 days (after the call to adobe and transferred to this forum), but after looking through dozens of posts... I see not all messages by an Adobe support engineer or even an used Adobe?

Someone at Adobe read this forum 'support '?

Since there is no phone support, no support by email, and only place of care is this forum.

Previous answers are correct in that there is no guaranteed response to all questions an employee, but Adobe staff and professionals in the community are active in many subjects and will respond as appropriate. You can identify the role of a user by the badge under their profile picture, and I see a number of responses from the employee in the last day through Acrobat forums. There is no rule that the employee must post here; some do and some don't, but it depends on how busy they are. Adobe doesn't have a support staff dedicated to patrolling these forums 24/7, so people post here all have "good job" to do, such as writing the next version of your software.

Adobe Reader is a special case because as a free product, direct support is limited. Users of free or trial software is directed to these forums in all cases, but if they need to support 1:1 they can pay for a ticket via the above link.

I checked your account and I can see a specific question which has not been answered to some extent - please details of the message of your problem if you feel something has failed.

Tags: Acrobat

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    [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

    [This is an open forum, not the Adobe support, please do not post personal information]

    [If you send messages by e-mail, please turn off your "sig file" function for display]

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