Is Adobe process failure reports through this Forum?

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• My computer crashed, I need to reinstall Photoshop elements 5.02 & Adobe Audition 3.0. Adobe support directed me to this forum

  My computer crashed, I need to reinstall Photoshop elements 5.02 & Adobe Audition 3.0. Adobe support directed me to this forum

  Hi Christophe,

  Please visit: https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

  I hope this helps.

  Concerning

  Megha Rawat

• How can I cancel my annual subscription of Acrobat pro dc I've had it for 10 months and want more. Adobe says that the only way to cancel is through this forum.

  How can I cancel my subscription annual pro adobe, I've had it for 10 months and want more! and instead of being able to talk to someone from adobe sends me to a forum.

  To cancel subscription follow please: cancel your subscription or membership. Acrobat, services Cloud of Document PDF

  Thank you

  Varun

• Get ski "bugs" that are identified in this forum?

  It seems that bugs that have been reported in this forum are available only with a workaround. The problems mentioned in this community forum are escalated to a team of programming from Microsoft for the resolution?

  Hello

  If you have found a real BUG you might try to report to

  http://connect.Microsoft.com/

  or try support. >>

  http://support.Microsoft.com/?WA=wsignin1.0&LN=en-GB

  or contact Microsoft in your country or nearby countries. >>

  http://www.Microsoft.com/worldwide/default.aspx

• Windows 7 x 64 freezes while trying to open the Explorer folders that contain large. TIFF photo file (1 GB and more). Have you seen this reported on other forums - do you know about this bug?

  Hello

  I spotted this problem when I installed a copy of Windows 7 Pro on my Dell Desktop PC friends last month. It's a Dell Dimension 9200, which was purchased at the end of 2006 with Windows XP (Intel Core 2 duo, 2 GB of RAM). I have recommended upgrade for my friend who wanted to use Photoshop CS4 to edit VERY LARGE tiff files he had initially created on a Mac Book Pro. When I say too large files, I mean BIG - there are about 3 files in a folder, and each of them 2.5 to 3 GB. In any case, Photoshop CS4 comes in x 64 taste so I thought that the upgrade to Windows 7 for him allow to use more RAM for files 'heavy' (he bought an extra 2 GB RAM = 4 GB of RAM in total).  I did a clean install (as you have a XP upgrade) and the computer is running as smooth as butter (as is expected of this brilliant OS!)
  However, a particular file which contained the above mentioned large .tiff files kept freezing the computer after we re-established its place in the library of documents, as well as all his other records. All that would be is to open the folder in Explorer and after a few seconds of work properly the computer would hang and we would be forced to HARD REBOOT via the power button. This happens systematically, even miniature previews are off in a systemic way in the menu "folder and search options. The association of default programs on this computer is Windows Live Photo Gallery.  Curiously, these files have worked without problems when the computer was originally installed XP about it.  It made me scratch my head and study this new.
  Hunt through forum highlighted in Bing, I quickly found that others have also encountered this problem too with no guaranteed solution and oddly enough they all happen to be running Windows 7 x 64. People have reported that when they had previous versions of Windows, their large .tiff caused no instability, whether you use XP, Vista x 86 or Vista x 64.  So, I decided to experiment, to discover and to ensure that it was in fact a problem on Windows 7 and not a problem isolated to this Dell computer. Here are my findings:
  • As mentioned, the Dell machine is a little more than 3 years but I ran a Windows 7 compatibility check and each component has been green light - even for 64-bit! So don't get me wrong, there is NO incompatibility occurring with a driver of Dell, or component or blah blah blah with copy of 64-bit Windows 7
  ! It works PERFECTLY (with the exception of this one particular bug that is: P)
  Data sheet:
  Processor Intel core 2 duo 2.0 ghz, 4 GB DDR2 RAM, 256 MB Nvidia graphics card, Windows 7 Professional x 64.
  Result:
  The computer hangs when opening folder in Windows Explorer and CPU Meter gadget shows that RAM has peaked at 100% with a very low CPU activity.
  • The next machine, I tested was a newly built custom PC running on Windows 7 Ultimate x 64 with a much higher spec and day of this years PCs.

  Data sheet:

  Intel Core i7 2.8 ghz, 6 GB DDR3 RAM, 512 MB ATI, Windows 7 Ultimate x 64 graphics card.

  Result:

  The computer hangs when opening folder in Windows Explorer and CPU Meter gadget shows that RAM has peaked at 100% with a very low CPU activity.

  • Third machine, I tested is a new HP Pavilion laptop that I bought an almost as powerful as the second mentioned above, tested PC spec this time under Windows 7 Home Premium x 64 2 weeks ago running.

  Data sheet:

  Intel Core i7 clocked at 1.6 ghz, 4 GB DDR3 RAM, 1 GB Nvidia graphics card, Windows 7 Home Premium x 64.

  Result:

  The computer hangs when opening folder in Windows Explorer and CPU Meter gadget shows that RAM has peaked at 100% with a very low CPU activity.

  • The last tested computer initially once the bug has emerged on the Dell has my custom of origin - the oldest computer office which took place in fact, XP and Windows 7 RC x 86 (before the expiration of the license this week of classes
  !) This is where it gets interesting...
  Data sheet:
  Intel Pentium 4 2.53 ghz, 1.5 GB of RAM DDR1, graphics 128 MB Matrox Parhelia, Partition 1 (core): Windows 7 RC x 86
  Partition 2: Windows XP sp3
  Results:
  Windows 7 RC x 86: a little shakey and enough computer performance slow to create previews, but IS NOT to crash and file reacts normally. CPU Meter gadget displays RAM culminates at 85-90% usage then decreases after preview in Explorer. Takes a little while for files to open in Windows Live Photo Gallery (obviously) but they DO OPEN successfully.
  XP: No problem - file reacts normally.  Files opened successfully in Windows Live Photo Gallery. Well open files in Photoshop.
  Among the four machines tested, we were running a 32-bit/OS cpu and it was the machine that worked as expected.  All them other machines that have been tested AS a FAILED EVENTUALLY WHEREAS, but no matter how new or powerful they may be, could not avoid this problem of hanging with maximum 100% RAM, as observed on the CPU Meter gadget.
  I noticed that this forum has had this problem reported with an available workaround that seems to have helped some people. Here is the link: http://social.answers.microsoft.com/Forums/en-US/w7files/thread/a473c4ca-3fe2-4b6d-847f-6287e4d24e81 was not a difference on every machine I've tested.
  Other forums have reported this problem too. Here is another link I found: http://www.sevenforums.com/performance-maintenance/55003-large-tif-picture-files-slow-computer-tremendously.html
  I found a fix for a bug in the library that was causing the slowness. Link here: http://support.microsoft.com/default.aspx/kb/930097
  However, I don't think it is exactly linked to preview problems TIFF occurring in Windows Explorer.
  First of all, the guys are aware of this problem with Windows 7?
  Second, work on a hot - fix that is soon available for download on Windows Update?
  Thirdly, is there an ETA for how soon a possible fix can and will be issued?
  I hope I have provided enough clear enough details!
  See you soon,.
  Kone

  Try one or more of the steps below, these other methods have helped solve the problem.

  Disable the preview pane in Windows Explorer

  1 double-click oncomputer

  2. click the icon tohide the preview pane beside the icon to get help in the upper right corner of the window

   

  Set the option to optimize this folder for Documents option.

  1. in Windows Explorer, right-click the folder that contains the big .tif files

  2. click on theCustomize tab

  3. in the optimize this folder for drop-down menu select Documents

  4. click onOK

   

  Open the big .tif files in Photoshop and re-save the images using the LZW compression, or one of the other modes of lossless compression that supports the TIFF.

  Thank you

  Bobby

• Preloader freezes randomly - problem reported by many users in this forum.

  I made an animation on the society 20141 CC edge I work, I was always testing locally and everything was fine. When I finished the animation and decided to load on the server, I realized after testing with different browsers (IE, Chrome, Safari, Firefox, etc), the animation freezes in preloader randomly. When I click on "Refresh" the animation loads normally, most of the time. : /

  Here is the link if they can verify for themselves: http://www.Mambembe.com/infos/Ebola/index.html

  As you can see, seems to have a problem that prevents the preloader to get only the files already loading, and it should start the animation.

  I thought I could do something wrong at the time of publication, so I decided to try all possible combinations in the export, but I got the same result.

  After trying to solve on my own, I decided to ask for help in the forums. I was surprised and confused to realize many members, including this forum to report the same problem, without obtaining any official or definitive answer on the case.

  
  

  I come here, try to get a help for me and those who encounter the same problem. In the meantime, I'll look for other similar programs try to replace the Board. It's unfortunate because I chose to use the edge to trust Adobe programs and work with them for years. I hope not to disappoint and me to continue my work with the Edge which is a great tool, except when you need to publish.

  
  

  Sorry for my English. I hope that was clear, and I count on the support of others with the same problem. We all need to report to what is happening, while the adobe team can help us. I invite you to post your errors here like this post.

  
  

  Thank you.
  

  You can place it at the bottom of the HTML of your right of composition before the tag like this:

• Adobe actually read this forum?

  Ok

  I've been in this forum for 2 days (after the call to adobe and transferred to this forum), but after looking through dozens of posts... I see not all messages by an Adobe support engineer or even an used Adobe?

  Someone at Adobe read this forum 'support '?

  Since there is no phone support, no support by email, and only place of care is this forum.

  Previous answers are correct in that there is no guaranteed response to all questions an employee, but Adobe staff and professionals in the community are active in many subjects and will respond as appropriate. You can identify the role of a user by the badge under their profile picture, and I see a number of responses from the employee in the last day through Acrobat forums. There is no rule that the employee must post here; some do and some don't, but it depends on how busy they are. Adobe doesn't have a support staff dedicated to patrolling these forums 24/7, so people post here all have "good job" to do, such as writing the next version of your software.

  Adobe Reader is a special case because as a free product, direct support is limited. Users of free or trial software is directed to these forums in all cases, but if they need to support 1:1 they can pay for a ticket via the above link.

  I checked your account and I can see a specific question which has not been answered to some extent - please details of the message of your problem if you feel something has failed.

• This forum tries to drive away Adobe cusomers?

  I was a loyal customer of Adobe for 20 years. I'm a graphic designer and video editor. A question. A good idea to post the question in this forum what is called a techie Adobe (in India). Had to do with coding .html pages in Dreamweaver.  Really dangerous things, I guess. Next thing I know I get an email from the administrator of the so-called indicating that my question has been rejected and dismantled.  No explanation, of course.

  Really sours my opinion of Adobe support, which up til this sad episode has been uniformly positive. Hey, administaror... hurry... take it down too!  But I call Adobe support to let them know the good work you do for not respecting their clients.

  clivec51242334 wrote:

  I was a loyal customer of Adobe for 20 years. I'm a graphic designer and video editor. A question. A good idea to post the question in this forum what is called a techie Adobe (in India). Had to do with coding .html pages in Dreamweaver. Really dangerous things, I guess. Next thing I know I get an email from the administrator of the so-called indicating that my question has been rejected and dismantled. No explanation, of course.

  Really sours my opinion of Adobe support, which up til this sad episode has been uniformly positive. Hey, administaror... hurry... take it down too! But I call Adobe support to let them know the good work you do for not respecting their clients.

  For your information, this question is not lowered as long as you do not post the same question again.

  The post was deleted because it reproduces the post to how it prevents "record a video for" dropdown menus.

• Hello. I'm having a problem loading and using my Adobe Photoshop CS3. This is the third time that I use this forum. I us a PC. The operating system is "Microsoft Windows 7 Home prem". I recently had to remove my hard drive and reload the operating

  Hello.

  I'm having a problem loading and using my Adobe Photoshop CS3. This is the third time that I use this forum. I us a PC. The operating system is "Microsoft Windows 7 Home prem". I recently had to remove from my hard drive and reload the operating system with all the updates and load to the top of my existing software. All my software works except my Photoshop CS3, which I use most. I loaded the software disc and download online. The system of charge very well and activation is complete.  Here are the main things that don't work properly, I have noticed so far. First of all, I can't open my camera RAW (I can with my Lightroom software, but not with my Photoshop software?). So I can't open any of my files of digital camera? Second, I can open a .jpeg file and use the Photoshop software and I can save the changes, but when I turn off my calculated the software doesn't seem to be on my computer. When I go to Windows ' search program and files "software is not located here. When I go to "Uninstall" the software of the foldername is there it is. "Photoshop CS3" but there isn't any size file to it IE 400 MB, while my software "Lightroom" on the 'uninstall' section will have a file for example size 400 MB tied to it. Thirdly, I also have a photosoftware of B + W, which operated in Photoshop; It's "NIK software - Silver Efex Pro" and it is located in the subtitle of 'filter' of Photoshop CS3. I use Silver Efex and all functions are working properly, but I can't save the file, it does not save the changes to save.

  Please can you help me.

  Thank you.

  KEith

  Try the forum for Photoshop.

• Change in employee... need Adobe ID and password. How can we reset it depending on the software that we recently purchased through this person?

  We had a change in the employee and do not have access to the Adobe ID and password. How can we reset it depending on the software that we recently purchased through this person?

  Best is to contact customer service

  Press the blue bar: still need us > either chat or by phone.

• I just tried to reinstall Acrobat 9.0 on my Mac. I'm going to the message I had the serial number does not match to. I bought for Windows in 2010 and he switched to Mac using Adobe. I now cannot install and this forum was fired by news

  I just tried to reinstall Acrobat 9.0 on my Mac. I'm going to the message I had the serial number does not match to. I bought for Windows in 2010 and he switched to Mac using Adobe. I now cannot install and this forum has been returned by the current agent. Can someone please? I don't have the funds to buy it again. Thank you.

  You can only do it in 1 or 2 years after purchase.  If you don't have that you received a serial number mac.

  check your account, Adobe ID Code

  If she is not there and you don't have to record the serial number of your mac on and fix you is perhaps not able to activate acrobat 9, but there is a chance adobe support would help.  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

• "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud "."    Then on the new facility to download. the process stops and repeats this message...

  I get the error message ' Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud '.    Then on the new facility to download. the process stops and repeats this message...

  

  Hi Jory,

  Run the first CC cleaning tool to remove Adobe Creative cloud completely from your machine.

  Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  Once it is completely removed, you can download the installer from the help below document:

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Kind regards

  Sheena

• Can not activate my 1.5 first. (update 1.5.1)  Adobe sent me to this forum for help

  After I format and reinstall my programs, I can not activate my Adobe premiere pro 1.5 (update 1.5.1

  I contacted Adobe about their Customer Contact homepage, and they send me on this forum to find answers.

  Can anyone help please in a fake language. (I do not understand the technical language)

  Thank you in advance.

  It's too old to turn it on.  You can use cs2, error: Activation of the unavailable server. CS2, Acrobat 7, pass a hearing 3

• What is the problem with this Forum? Why Adobe taking so long to reply to messages?

  What is the problem with this Forum? Why Adobe taking so long to reply to messages?
  It is in fact 'specific' Forum of Photoshop.
  I usually come back another Adobe forum responses quickly.

  Chime.

  Hi people,

  For what it's worth, there are several of us who try, in addition to our regular work, to keep an eye on two other forums.  Quite simply, we care about the product and try to make sure that we give our customers the best experience as possible.  Plus, what better way to hear about your weak points in order to solve them.  But, as Mylenium and Christmas as well stress this, the forums are officially a user experience.  If you need help fast or official, it isn't the best place to do it.

  Regarding your question of Arab, Rahzah, I answered in two different threads and would be happy to help you with your problem.  Please choose a single thread and stick with it. two tabs is a pain.

  Thank you
  David

  PS - some of us do check the forums on our time, as I did last week at the launch while I was on vacation.

• Not ok so no support phone for PSE. But they help says to contact technical support. After trying I'm getting sent on this forum. man, I feel the love... Do not you?

  Not ok so no support phone for PSE. But they help says to contact technical support. After trying I'm getting sent on this forum. man, I feel the love... Do not you?

  So my laptop HD died right after the installation of PES 14 so I have a new. responsible of the SW and even updated. Whenever I run I told myself I've exceeded the number of computer and I need to turn off a computer. I can't he died. How can I get more of this obstacle?

  So my laptop HD died right after the installation of PES 14 so I have a new. responsible of the SW and even updated. Whenever I run I told myself I've exceeded the number of computer and I need to turn off a computer. I can't he died. How can I get more of this obstacle?

  View of a regulation, the only way is to deal with Adobe.

  Contact them via this link, work your way through this step - by - step and finally try to start a chat session.

  Contact the customer service