Adobe Creative Cloud Desktop App stuck "updating installation"

Using the software Adobe CC for months now with zero problems and am always pay my subscription.

However, since yesterday, the creative cloud desktop application has been butchered at 0% while he was "installing update... »

The computer was left on so there is no disruption and it would end [I hope] without error... it is still stuck at 0%.

Ideas, suggestions would be welcome!

-Jonathan

Adobe_Creative_Cloud_Update_Screenshot.jpg

We certainly understand your situation, feedback has already been shared with the relevant team.

Here's what you can try.

1 Rename folder OOBE OOBE_old of the below mentioned location and try to install the latest version.

  • C:\Program Files (x 86) \Common Files\Adobe

2. Rename Adobe Creative cloud of: C:\Program Files (x 86) \Adobe

3. install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

Please let us know if that helps. We appreciate your cooperation and patience with this.

Atul_Saini

Tags: Adobe

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