Adobe digital editions permission question - cannot disable 'clear' previous user

I'm trying to register on a PC that has been used by a previous employee - to access my ebook purchases I have to connect you or allow me to this PC, but I'm unable to erase the previous user authorization

the error returned is "impossible to clear permission. Please try after some time.

We have tried several times and attempted to uninstall the software and re - install even

found this answer on the forum for someone else, it works!

If for some reason you cannot withdraw the authorization of ADE, follow the steps below:

Mac: Navigate to / Users / / Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

ADE will be cancelled now.

Now allow ADE new.

Windows:

Click Start > run.

Open, type regedit in the text box and press ENTER. The Registry Editor opens.

In the left pane of the registry editor, find the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right click on the key to the follower, and then choose Remove.

In the dialog box confirm the key deletion, click OK.

Your permission is removed.

ADE will be cancelled now.

Now allow ADE new.

Tags: Adobe

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