Adobe download software tests but do not open
Hello.
I have problems to download Adobe InDesign, Photoshop and Illustrator. I'm working on a Windows XP PC, I'm guessing that since 2004. Tried to download Illustrator via the Cloud. Tried to open the program; it loaded for a few minutes and then came up with the following message "this program has encountered a problem and needs to close. We apologize for any inconvenience. »
Then downloaded InDesign without program helping - directly on the site. This also failed. I tried to remove the program and then download it again in a different location, but this did not help. I repeated this process several times, tried several different places, but no luck. The software will actually download, but does not open. When I try to download in the Adobe download window (for the download destination folder options), there is a yellow symbol with an exclamation mark next to "Adobe InDesign" and the file size will be.
I thought there were not enough disk space, but even after that I tried to clear the space program did not open. I'm pretty certain disk space isn't the issue because my computer tells me that I have enough space to download InDesign.
I also read somewhere that the reason why InDesign can not open, this is the printer default may not be connected. I have connected default printer, downloaded the program again and the problem was not corrected.
I have also tried to download Adobe Photoshop and in the destination download folder, the yellow exclamation point symbol options does not appear. However, this program crashes too after I open it. Unlike with InDesign, I get to the system menu of Photoshop, but after a few minutes of loading it comes up with the message: "this program has encountered a problem and needs to close. We apologize for any inconvenience. "Someone pointed out on another forum that I had to download SP3 which I did, and Photoshop has run for 6 hours before crashing.
Tried to download Illustrator but load for a few moments before crashing.
Cecliicious4 to confirm you have upgraded on April 8 to Windows XP Service Pack 3 by your previous discussion to http://forums.adobe.com/thread/1187050 correct?
If Yes, then you can also look at the system requirements for Photoshop and InDesign, you can reference to http://www.adobe.com/products/creativecloud/tech-specs.htmland check there is no additional configuration required which have not been met.
You can also do an additional maintenance on your system to verify that you are running overheating issues that could be the cause of the failed computer. I mention this, because you have indicated that you are trying to install the latest version of the Adobe Creative Software on a 9 year old computer. The amount of dust in the housing, if cleaned up, could cause all sorts of unpredictable effects that are similar to what you described above.
Finally, you can check that the installation was successful by examining your Setup logs. You can find details on how to locate and interpret logs to troubleshoot installation with install newspapers | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Tags: Adobe
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