Adobe Enterprise applications is not a link to a pre existing Adobe account.

User can see that they have been granted access, but when you use the Downloader CC, they are only available tests. This adobe account was created years using an e-mail account of company and then later linked to the Adobe Enterprise Dashboard user for products CC. I deleted and readded in the dashboard and it doesn't change anything. They can see in their profile that they have received access to the title of their products, but cannot get the tests.

  1. Make sure you use the good Adobe ID - if added to the dashboard as Federated ID or company ID make sure they choose the 'Enterprise' option when you sign in.
  2. Disconnect and reconnect to the software by selecting help > Sign Out
  3. Make sure that you are connected to the internet
  4. The opm.db file contains the login user cached information and delete this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you start creative cloud and reconnect.
  • Close the creative cloud application.
  • Navigate to the OOBE folder.
    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
  • Delete the file opm.db.
  • Launch the creative cloud.

Tags: Adobe

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    MMXCore routine 17.0.1 (2015.5.1 x 001 003 x)-from the file "MMXCore.

    Mosaic tiles 17.0.1 - from the file 'filters Gallery.

    Multiprocessor support 17.0.1 (2015.5.1 x 001 003 x)-from the file "multiprocessor Support.

    Neon 17.0.1 - from the file 'filters Gallery.

    Note article 17.0.1 - from the file 'filters Gallery.

    Color NTSC 17.0.1 (2015.5.1 x 001 003 x)-from the file "color NTSC.

    Ocean Ripple 17.0.1 - from the file 'filters Gallery.

    OpenEXR 17.0.1 - from the file "series MultiPlugin"

    Paint the Daubs 17.0.1 - from the file 'filters Gallery.

    17.0.1 palette knife - from the file 'filters Gallery.

    Patchwork 17.0.1 - from the file 'filters Gallery.

    Paths to Illustrator 17.0.1 - from the 'MultiPlugin series' file

    PCX 17.0.1 (2015.5.1 x 001 003 x)-from the file 'PCX.

    Photocopy 17.0.1 - from the file 'filters Gallery.

    3D Photoshop 17.0.1 engine (2015.5.1 x 001 003 x)-from the file 'Photoshop3DEngine '.

    Photoshop Touch 14.0 - from the file 'PSDX '.

    Photo filter package 17.0.1 (2015.5.1 x 001 003 x)-from the file "ChannelPort.

    Pinch 17.0.1 - from the 'MultiPlugin series' file

    Pixar 17.0.1 (2015.5.1 x 001 003 x)-from the file "Pixar".

    Plaster 17.0.1 - from the file 'filters Gallery.

    Plastic wrap 17.0.1 - from the file 'filters Gallery.

    PLY 17.0.1 (2015.5.1 x 001 003 x)-from the file "U3D.

    PNG 17.0.1 - from the file "series MultiPlugin"

    Pointillism 17.0.1 - from the file "series MultiPlugin"

    Polar coordinates 17.0.1 - from the 'MultiPlugin series' file

    Portable Bit Map 17.0.1 (2015.5.1 x 001 003 x)-from the file "PBM".

    Poster edges 17.0.1 - from the file 'filters Gallery.

    People's Republic of CHINA 17.0.1 (2015.5.1 x 001 003 x)-from the file "U3D.

    17.0.1 - from the file 'Series MultiPlugin' radial blur

    17.0.1 radiance (2015.5.1 x 001 003 x)-from the file 'Radiance '.

    17.0.1 range (2015.5.1 x 001 003 x)-from the 'statistics' file

    Grid search of colors made NO VERSION - from the file 'Export3DLUT '.

    Crosslinking 17.0.1 - from the file 'filters Gallery.

    Ripple 17.0.1 - from the file "series MultiPlugin"

    Rough Pastels 17.0.1 - from the file 'filters Gallery.

    Save for Web 17.0.1 - from the file 'save for Web '.

    ScriptingSupport 17.0.1 - from the file "ScriptingSupport."

    Shake Reduction 17.0.1 - from the file "Shake Reduction"

    Shear 17.0.1 - from the file "series MultiPlugin"

    17.0.1 asymmetry (2015.5.1 x 001 003 x)-from the 'statistics' file

    Smart Blur 17.0.1 - from the file "series MultiPlugin"

    Smudge Stick 17.0.1 - from the file 'filters Gallery.

    Solarization 17.0.1 (2015.5.1 x 001 003 x)-from the file "solarization".

    Spaces 17.0.1 - from the file "spaces.

    Splash 17.0.1 - from the file 'filters Gallery.

    Spherize 17.0.1 - from the file "series MultiPlugin"

    Sponge 17.0.1 - from the file 'filters Gallery.

    Strokes sprayed 17.0.1 - from the file 'filters Gallery.

    17.0.1 - from the file «Filters Gallery» stained glass

    Stamp 17.0.1 - from the file 'filters Gallery.

    SD 17.0.1 (2015.5.1 x 001 003 x)-from the 'statistics' file

    STL 17.0.1 (2015.5.1 x 001 003 x)-from the file "U3D.

    Sumi-e 17.0.1 - from the file 'filters Gallery.

    17.0.1 summation (2015.5.1 x 001 003 x)-from the 'statistics' file

    Targa 17.0.1 - from the file "series MultiPlugin"

    Texture veneer 17.0.1 - from the file 'filters Gallery.

    Tiles 17.0.1 - from the 'MultiPlugin series' file

    Torn edges 17.0.1 - from the file 'filters Gallery.

    Twirl 17.0.1 - from the 'MultiPlugin series' file

    U3D 17.0.1 (2015.5.1 x 001 003 x)-from the file "U3D.

    Draft 17.0.1 - from the file 'filters Gallery.

    Vanishing point 17.0.1 - from the file "VanishingPoint".

    Variance 17.0.1 (2015.5.1 x 001 003 x)-from the 'statistics' file

    Virtual Reality Modeling Language. VRML 17.0.1 (2015.5.1 x 001 003 x)-from the file "U3D.

    Water paper 17.0.1 - from the file 'filters Gallery.

    Watercolor 17.0.1 - from the file 'filters Gallery.

    Wave 17.0.1 - from the file "series MultiPlugin"

    Wavefront | OBJ 17.0.1 (2015.5.1 x 001 003 x)-from the file "U3D.

    WIA support 17.0.1 (2015.5.1 x 001 003 x)-from the file 'WIASupport '.

    Wind 17.0.1 - from the file "series MultiPlugin"

    Wireless Bitmap 17.0.1 (2015.5.1 x 001 003 x)-from the file 'WBMP '.

    Zig - zag 17.0.1 - from the file "series MultiPlugin"

    Plug-ins option and third parties:

    Analog Efex Pro 2 2.0.12.12 - in the file "C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-bit) \Analog Efex Pro 2.8bf"

    BackgroundFilter 2.2.21.12 - from the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \Background.8bf (64-Bit)"

    Color Efex Pro 4 4.3.24.12 - from the file "C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-bit) \Color Efex Pro 4.8bf"

    Dfine 2 2.2.21.12 - in the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \Dfine2.8bf (64-Bit)"

    FineStructuresFilter 2.2.21.12 - from the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \FineStructures.8bf (64-Bit)"

    HDR Efex Pro 2 2.2.24.12 - in the file "C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-bit) \HDR Efex Pro 2.8bf"

    HotPixelsFilter 2.2.21.12 - from the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \HotPixels.8bf (64-Bit)"

    Merge HDR Efex Pro 2 2.2.24.12 - from the file "C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-bit) \HDR Efex Pro 2.8bf"

    Collection Nik selective tool 2.1.28 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\Google\Selective Tool\SelectivePalette.8li CC"

    ON1 effects 10 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 effects 10-suite.plugin\PerfectEffects.8li CC"

    ON1 effects 10 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 effects 10-suite.plugin\PerfectEffects.8li CC"

    ON1 effects 10 filter 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 effects 10-suite.plugin\PerfectEffects.8li CC"

    ON1 improve 10 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 Enhance 10-suite.plugin\PerfectEnhanceProxy.8li CC"

    ON1 improve 10 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 Enhance 10-suite.plugin\PerfectEnhanceProxy.8li CC"

    ON1 Enhance 10 filter 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 Enhance 10-suite.plugin\PerfectEnhanceProxy.8li CC"

    ON1 Portrait 10 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 Portrait 10-suite.plugin\PerfectPortraitProxy.8li CC"

    ON1 Portrait 10 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 Portrait 10-suite.plugin\PerfectPortraitProxy.8li CC"

    ON1 Portrait 10 filter 10.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Plug-ins\ON1 Portrait 10-suite.plugin\PerfectPortraitProxy.8li CC"

    ShadowsFilter 2.2.21.12 - from the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \Shadows.8bf (64-Bit)"

    Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file "C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-bit) \SHP3RPS.8bf"

    Sharpener Pro 3: output sharpener (2) 3.1.21.12 - from the file "C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-bit) \SHP3OS.8bf"

    Silver Efex Pro 2 2.2.24.12 - in the file "C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-bit) \Silver Efex Pro 2.8bf"

    SkinFilter 2.2.21.12 - from the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \Skin.8bf (64-Bit)"

    SkyFilter 2.2.21.12 - from the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \Sky.8bf (64-Bit)"

    StrongNoiseFilter 2.2.21.12 - from the file "C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 \StrongNoise.8bf (64-Bit)"

    Viveza 2 2.1.21.12 - in the file "C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 \Viveza2.8bf (64-Bit)"

    Duplicates and plug-ins disabled: NONE

    Plug-ins that could not load: NONE

    Extensions:

    Recent files 1.2.1 - from the file "C:\Program Files (x 86) \Common.

    com.adobe.InApp.Purchase 2.6.64 - from the file "C:\Program Files (x 86) \Common.

    Library 2.6.64 - from the file "C:\Program Files (x 86) \Common.

    Leave 1.2.1 - the file ' C:\Program Files (x 86) \Common.

    ON1 1.0.0 - from the file "C:\Program Files (x 86) \Common.

    Color Adobe 6.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html CC" themes

    Export as 3.0.6 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html CC"

    Overview of unit 1.2.0 - from the file "C:\Program Files\Fichiers Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html"

    Raya Pro 1.1.0 - from the file ' C:\Users\Debra\AppData\Roaming\Adobe\CEP\extensions\com. JM. RayaPro\index.html ".

    com.adobe.preview.Loader 1.2.0 - from the file "C:\Program Files\Fichiers Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html"

    Export as 3.0.6 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html CC"

    Install TWAIN devices: NONE

    Hi Debral,

    Could you please go to control panel and fix Microsoft Visual C++ 2012, 2013 and 2015.

    Restart the computer and then try to open the bridge and please let me know if it works.

    Kind regards

    Sahil

  • My creative cloud desktop application does not start. What should I do?

    When I'm away from the app, the app keep buffering and when I restart the application, a message appears telling me to download one version of another but it keep doing the same thing even if I download a new version. So, what can I do?

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