Adobe I have code entered is not valid

My computer and am trying to reload my Acrobat XI standard which Ipurchased as a download already card.@I went to www.adobe.com/go/getserial and put serial # factory reset. message replied Adobe code I entered is not valid.

I tried to put 0 for D and similar ideas?


Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

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Serial number and activation support (non - CC)

http://helpx.Adobe.com/x-productkb/global/Service1.html

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