Adobe Lightroom and Windows XP Home Edition, SP 2 compatibility?

Upgrade to Lightroom 3.2 LR 3 and worked fine for a few days.  Now we are getting an error in Visual C ++ Runtime.   Accurate messages "this application has requested enforcement in an unusual way."  contacted Adobe and they did the following steps.  1 reset preferences 2. Created new user account - which gave an error indicating that the load profiles and customer interface could not be created.  3 disabled startup items and the service.  4 restarted. 5. from the services window, stopped the properties of windows install.  6 tried to download and install MS .net Framework 2.0 - would not install.   Wrong IXP000 process. Tmp\install.exe reason C:\windows\system32\advpack.dll.  Adobe support then said it was a Microsoft OS compatibility issue.  Contacted DELL and they told to switch to Win 7.   It is the only option to get the problem resolved?   DELL has been less than helpful.

Hello JJorgyIA,

Thank you for your message.  Have you tried the upgrade to Service Pack 3?  I see that your attempt to install .net Framework 2.0 has failed, what error code you received?  Please let us know this information so that we can better help you get this issue resolved.

See you soon

Jason H. Engineer Support of Microsoft answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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