"Adobe Photoshop cc has stopped working" when I click on an adjustment layer
I get this message "Adobe Photoshop CC has stopped working".
I've done everything there is on the help site. Still no luck. Here's what happens:
Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black & white adjustment layer, it WORKS? The OTHERS don't.
I also had on the Adobe help forum and can't help and say it could be a flaw in Windows
My system:
Windows 7 Service pack 1
740 NVIDIA graphics card
Avast security
Here are the error codes I got from the event viewer
The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc0000005
Offset: 0x000000000613ac34
ID of the process failed: 0xa2c
Start time of application vulnerabilities: 0x01d1528f0f0ee895
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 77c9266d-bebc-11e5-98ce-d43d7ebe3e53
The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc000041d
Offset: 0x000000000613ac34
ID of the process failed: 0xa2c
Start time of application vulnerabilities: 0x01d1528f0f0ee895
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 7943d034-bebc-11e5-98ce-d43d7ebe3e53
The modules work perfectly in Safe Mode BUT not when I do a clean reboot.
I also did the following:
Creates a new user
Run FIXIT
SFC/SCANNOW
Uninstalled and re installed Photoshop CC
Uninstalled and re installed Driver Nvidia
Restored to the old NVIDIA driver
Uninstalled all drivers (Wacom tablet & external HD)
There were also times that I could not get into the event viewer (this message appeared "Microsoft Management Console has stopped working")
Let me know if you need more details.
Cheers, Craig
Hi Craig,.
Please provide a detailed account of your question. You, the efforts are very much appreciated!
I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.
a. you did any important changes made to the computer just before the problem occurred?
b. what fixit did you run, when you say "Run FIXIT"?
You have tried most of the linear troubleshooting, it can be concluded that the question could arise also following a conflict of third-party software that impede the performance of Adobe Photoshop CC. To diagnose the problem, I would suggest trying the following methods and check if the problem persists.
Method 1:
It is possible that the application has not been uninstalled properly and have hampered after the new installation. I suggest to try to start the next fixit and then try to install the program Photoshop CC.
The problems that the programs cannot be installed or uninstalled
If the problem persists, try the following method.
Method 2:
The question could also arise due to a conflict of third-party software, so, I would be as you suggest clean boot of the system once and then try to install the program in a boot environment.
Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.
How to perform a clean boot in Windows
If the problem does not occur in the boot, you can determine which applications and services on the computer is causing this issue.
Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.
Hope this information is useful. Let us know if you need more help, we will be happy to help you.
Tags: Windows
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