Adobe Pro blackening secure signature
Hello
I am a Realtor and use Adobe Pro DC and a program through our mls called Authentisign.
I had a document that was signed by authentisign and when printing on home computers and my office would be the signature in black.
When others do print, it prints correctly.
While doing some research, there was a similar problem on an adobe forum where the person said to print as image - I did. It worked.
What could be causing the signatures be blacked out? I printed some documents from the same program and have never had a problem.
When printing, you can go to advanced and it seems that if a black sheet of paper is placed on the document. When you print as image, there is nothing of blocking the document.
Anyone have any ideas? I have at least a workaround solution, but as I said I have not had problems in the past.
Thank you all for your help!
Hi Julia,
Good to hear that the problem is not generic and specific files. If you come across any file of that type in the future and that you can share with us, please send it through so that we can investigate it. We are not aware of all the parameters causing blacking out the question because we are not able to see the internal problem.
Thank you
Vishal
Tags: Acrobat
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