Adobe Stock single image has a purchase or subscription?

Just before Christmas, I have connected to Adobe Stock and began the process of buying my first "single image".

I chose the image I wanted and was sold by using my credit card. I had some internet problems that night, and somehow the transaction has been processed twice.

I contacted support and asked them for a refund (they don't me you). During this conversation, I was told that I was on a single image subscription (or two subscriptions due to the error). I couldn't understand this as anywhere I see done website, terms or common Questions made it says that a "single image" is a periodic subscription. On the Stock site he said "pay-per-view the image or choose a subscription. In the table options it is said, of the simple image a $11.99 and then has 10 images for $ 35.99 / mo and 750 for $ 239/mo. Having "/ mo ' at the end refers to recurring subscription but the $11.99 has no this. I asked the support person to cancel subscriptions in this matter and requested a confirmation by email, which did not arrive...

I contacted support once again and was told by another person that individual images are not on subscription. What the heck! now I'm totally confused.

WHAT IS A HORIBBLE EXPERIENCE!

So... is an Adobe Stock single image has a purchase or subscription?

Hello

Adobe Stock single image is a one-time purchase.

Sorry for the confusion caused.

Thank you

Bev

Tags: Adobe Stock

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