Adobe Support answering a serial number incorrect

Adobe is deliberately fly my software and the blocking of its use. Although they recognize my email address when I tried to create a new account to share with other consumers, they can't find my file and block my work Adobe product. Please contact me for the class action against Adobe. Here is the transcript:

Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute (s) and 42 second (s) or more because there is 1 client (s) online in front of you.

You are chatting with "Tanvi" now

Alexander: Hello. Welcome to Adobe Technical Support.

Alexander: Hi Dave.

Dave: Ok

Alexander: I understand that you can not use the product as you are being prompted to enter the serial number whenever you launch it.

Alexander: Am I wrong?

Dave: Yes

Alexander: I'll be happy to check it for you and help you accordingly.

Alexander: Can I have the serial number of the product?

Dave: 1380-XXXXXXXXXXX

Alexander: Thank you.

Alexander: Dave, I checked this serial number is not valid.

Alexander: Could you please re - check?

Dave: You took my money and this software has worked for 3 years. Is Adobe shake me the most money?

Alexander: Could please re - check you the serial number once?

Dave: He checks on the input, but does not connect to your site for verification. He is a fraud.

Dave: 1380-XXXXXXXXXXX

Alexander: I have double-checked that the serial number is not valid.

Alexander: Can I know where was product purchased?

Dave: He worked for 3 years. It was bought online from Adobe.

Alexander: I have the order number please?

Dave: It verifies as valid on my computer. I think your system is broken.

Dave: It's a new way to your customers on the old software of cheating?

Alexander: Dave, could you please provide me with the order number so that I can check this for you?

Dave: Three years ago. I have no records.

Dave: I am the victim of some sort of program hacker with Adobe and Starbucks?

Dave: It is outrageous that I spend my time to solve a problem created by Adobe.

Alexander: Excuse me, in this case, I will not be able to check further for you.

Alexander: The serial numbers generated by us receive decoded in our systems, and if you are facing problems and had purchased it from Adobe directly, we can check the order number and you help with this

Alexander: We will not be able to check this more later that the serial number is not decode and we don't have any record of an order under your account to verify this.

Dave: There is no way I have the original documents to purchase three years ago. Adobe must know this and target older users to invalidate the software.

Alexander: If you have proof of purchase or adobe order number for the product, you can contact us back and we will be happy to check for you and help you get the correct serial number

Dave: Please give me a number that will unlock my software.

Dave: It's theft and consumers need to fight back. How many others run you this type of scam on?

Alexander: I'm sorry Dave, as I have said, we cannot check this and help you unless you have the order number or any proof of purchase order.

Alexander: Dave, there is no scam in this.

Alexander: We will need to verify proof of purchase or order (if purchased directly from Adobe) so that we can check this and help you

Dave: My software has worked and now it does not work. Adobe is responsible for the death of a product purchased from Adobe. Your download system is a fraud in that it leaves no recourse for consumers. I've will file a complaint with the BBB and my Member of Congress and senators.

Alexander: We will be happy to check for you however, we will not be able to go forward without any evidence of valid purchase.

Dave: Proof of purchase is electronic. You steal my product. Please validate my serial number.

Dave: Your files were hacked or lost. This product has worked well for 3 years and now you steal from me.

Alexander: Dave, if it was an order of download from Adobe, I apologize for this information was not clear that the download links are available in the account of the customer for only 2-3 years.

Alexander: There is no record for all orders under your email [email removed by host address]

Alexander: May I know if the order was purchased using a different email address?

Dave: You must provide documents indicating that you have not met a data loss. So far, validate my serial number.

Dave: Your records are at fault.

Dave: I use a lot of addresses and address, it may have been bought in is no longer available.

Dave: Adobe lost my file and is now stealing my software.

Alexander: Dave, that is not the case.

Dave: That was 3 years ago. You have no right to invalidate my software purchased from Adobe. Your files are faulty and consumers need to know that adobe is not reliable.

Alexander: We're not invalidate your software.

Dave: You struck down software running because of the failure of your system. Please provide a good number so I can get back to business.

Dave: Your system refuses to unlock my software. Adobe is not at fault. All the financial considerations are the responsibility of Adobe. It is a lawsuit that could cost billions of Adobe.

Alexander: We will be happy to check for you and help you get the correct or a serial number of replacement however, as I said, we will need proof of purchase or any information on the order before we can move forward.

Dave: Please validate my number is valid on my computer.

Alexander: Dave, we will not be able to do something now that the serial number is not decoded in our systems.

Alexander: In addition, a proof of purchase or any information about the order so that we can check it and give you the good news or a replacement serial number.

Dave: All records are electronic, and I do not have. Maybe I could spend hours going through old emails 3 years ago. I would perhaps better served to hire a lawyer and Sue lawsuit to reveal that Adobe has corrupted records and runs a scam on the owners of the Adobe client software.

Alexander: Be aware that it is difficult for us to check the details and go further to help you without any information about the order.

Alexander: Dave, I understand your concern and frustration over this however, is not the case.

Dave: Adobe has stolen my software with automated programs that are defective. We belong to you to provide documents that show how you have lost my validation codes.

Alexander: It is a scam and we are voluntarily invalidate your software.

Dave: You shake me up for another few hundred dollars?

Dave: Adobe has purposly invalidated software that worked without problem for 3 years.

Dave: I can send screenshots to prove it.

Dave: Please provide me with numbers to correct the problem to Adobe.

Dave: How many others has Adobe run this type of scam on?

Alexander: Dave, as I said, this is a scam, or we are voluntarily the invalidation of your software. In addition, we do not refuse to check it for you and provide a replacement serial number or you with the good.

Alexander: However, pleaser understand we have any evidence or information about the order, so that we can go far because we will be unable to verify anything without any information.

Alexander: You can check if you have the order confirmation email or whatever it is of this sort and then contact us back with her

Dave: You have access to the software and the serial number. Adobe it valid and blocked the use of a product legally purchased from Adobe. Adobe has not properly managing and blocking my use of my software illegally. Please provide the validation of my code or a replacement code.

Alexander: We will be happy to check and get the correct or a serial number of replacement for you as soon as possible.

Alexander: Dave, we can check the serial number and let you know that if we have the order number or the email address through which it was purchased.

Alexander: However, there is no order listed under the account to [e-mail removed by host address] and you did not mention if the order could have been placed with a different email address.

Alexander: If there is a possibility that you may have used a different email address, please give it to me so that I can check if there is no trace in this account

Dave: I don't like any failure of Adobe to properly store recordings. All I know is that this software worked fine for 3 years and now Adobe is deliberately block its use.

Alexander: If not, please check the order confirmation email or any information/evidence so the order and contact us as soon as we will not be able to do something or proceed further without any information.

Dave: Try this [email removed by host address]

Alexander: Dave, he is there no order listed under [email addr ]

Dave: Adobe is responsible for blocking my software on my computer [email removed by host address]. Do you think that consumers will appreciate that Adobe can lose records and block their products?

Alexander: Dave, as I said before, this is not the case and we would certainly want to help you get the correct serial number

Dave: He is a fraud and a shakedown. If you can't find my file, what is the resolution?

Alexander: However, we need some information to this review for you

Dave: If I remember correctly, the price was about $ 300. Do you mean that I have to pay $300 more?

Alexander: Please understand that we cannot spend any more without any information.

Alexander: I don't ask that you pay for the software again.

Alexander: We need a any information or evidence so that we can take the next step to check that and hell cela for now.

Dave: Then what should I do? Adobe stole my ability to use my legally purchased software.

Alexander: There is nothing that can be done now without any information/evidence of the order.

Alexander: Please check if you have the order confirmation email or any kind of information / evidence of the order.

Alexander: You can contact our service the customer with whom for more help

Dave: I need proof Adobe suffered no loss of data is illegally stolen my software because of the failure on part of Adobe. It will take Adobe to provide documents in court.

Dave: What are the details for your legal department?

Alexander: You can contact our customer service

Alexander: The phone number is: 800-833-6687

Alexander: They are available Monday - Friday, 05:00 - 19: 00 PST

Alexander: Is there anything else I can help you?

Dave: Yes, your name will appear in the trial.

Alexander: My name is Tanvi Arora.

Alexander: Please contact Adobe. Good bye.

Thank you for chatting with us. Please click on the 'Close' button in the top right of the chat window to tell us how we did today.

DaveJohnn I checked on e-mail addresses, you have included on your transcript, but I'm not find all the products registered under either of these accounts. You can certainly try to register your serial number, as well at http://www.adobe.com/support/registration.html. Alternatively, you can try the steps listed in the http://forums.adobe.com/message/3987968#3987968 if you can think of all additional accounts that may have saved you your software under.

There are sometimes problems of software that can cause your serial number displays as being not valid on your specific computer. The fact that the representative identified cat your serial number as invalid if would seem to indicate that this is not the case in your situation.

If you want private me message with your serial number, I can verify the findings of representatives of cat for you. Although you can do this yourself by trying to register your product as described above.

Tags: Adobe

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Adobe technical support helps with the resolution just before your answer.

It seems that some or all the following is necessary.

#1. Uninstall all

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