Serial number incorrect message

I have adobe Acrobat Pro . I have my serial number as well. My registration date is April 15, 2014. I have a new computer and am trying to re-download the software. Every time I do it says serial number is incorrect. What could be the problem here? Thank you in advance for your help!

Hi mollyb97280695,

Please try to complete the step given here: error: "serial number is not valid for this product". Adobe Creative Suite

If this does not work, contact Support here: contact customer service , click still need help, contact us and make sure that you are connected to your Adobe account.

Thank you

Shivam

Tags: Acrobat

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    Alexander: I have the order number please?

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    Dave: Three years ago. I have no records.

    Dave: I am the victim of some sort of program hacker with Adobe and Starbucks?

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    Alexander: The serial numbers generated by us receive decoded in our systems, and if you are facing problems and had purchased it from Adobe directly, we can check the order number and you help with this

    Alexander: We will not be able to check this more later that the serial number is not decode and we don't have any record of an order under your account to verify this.

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    Alexander: I'm sorry Dave, as I have said, we cannot check this and help you unless you have the order number or any proof of purchase order.

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    Alexander: There is no record for all orders under your email [email removed by host address]

    Alexander: May I know if the order was purchased using a different email address?

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    Dave: Your records are at fault.

    Dave: I use a lot of addresses and address, it may have been bought in is no longer available.

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    Alexander: Be aware that it is difficult for us to check the details and go further to help you without any information about the order.

    Alexander: Dave, I understand your concern and frustration over this however, is not the case.

    Dave: Adobe has stolen my software with automated programs that are defective. We belong to you to provide documents that show how you have lost my validation codes.

    Alexander: It is a scam and we are voluntarily invalidate your software.

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    Alexander: However, pleaser understand we have any evidence or information about the order, so that we can go far because we will be unable to verify anything without any information.

    Alexander: You can check if you have the order confirmation email or whatever it is of this sort and then contact us back with her

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    Alexander: We will be happy to check and get the correct or a serial number of replacement for you as soon as possible.

    Alexander: Dave, we can check the serial number and let you know that if we have the order number or the email address through which it was purchased.

    Alexander: However, there is no order listed under the account to [e-mail removed by host address] and you did not mention if the order could have been placed with a different email address.

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    Dave: Try this [email removed by host address]

    Alexander: Dave, he is there no order listed under [email addr ]

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    Alexander: Please understand that we cannot spend any more without any information.

    Alexander: I don't ask that you pay for the software again.

    Alexander: We need a any information or evidence so that we can take the next step to check that and hell cela for now.

    Dave: Then what should I do? Adobe stole my ability to use my legally purchased software.

    Alexander: There is nothing that can be done now without any information/evidence of the order.

    Alexander: Please check if you have the order confirmation email or any kind of information / evidence of the order.

    Alexander: You can contact our service the customer with whom for more help

    Dave: I need proof Adobe suffered no loss of data is illegally stolen my software because of the failure on part of Adobe. It will take Adobe to provide documents in court.

    Dave: What are the details for your legal department?

    Alexander: You can contact our customer service

    Alexander: The phone number is: 800-833-6687

    Alexander: They are available Monday - Friday, 05:00 - 19: 00 PST

    Alexander: Is there anything else I can help you?

    Dave: Yes, your name will appear in the trial.

    Alexander: My name is Tanvi Arora.

    Alexander: Please contact Adobe. Good bye.

    Chat InformationThank you for chatting with us. Please click on the 'Close' button in the top right of the chat window to tell us how we did today.

    DaveJohnn I checked on e-mail addresses, you have included on your transcript, but I'm not find all the products registered under either of these accounts.  You can certainly try to register your serial number, as well at http://www.adobe.com/support/registration.html.  Alternatively, you can try the steps listed in the http://forums.adobe.com/message/3987968#3987968 if you can think of all additional accounts that may have saved you your software under.

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