Adobe uninstalled during an update!

My computer [2 month old HP Pavilion, Windows 7, nine from the HP online shop] was running a normal Adobe update 09/08/13. First of all it "uninstalled the previous version, and then began to install the most recent version", when my browser froze. When I rebooted my computer, there is no error message.

I honestly don't remember if it was Acrobat X or XI.

My computer told me of this problem until today!

Now, Adobe is not yet ON my computer. The error is too old to use the backup and restore.

HP cannot help me because it came pre-installed and they have no record of a product code for re-slice.

Someone help me please. This is NOT a free product.

All pre-installed software has generally a backup (or relocation) or on the CD provided or stored on the hard drive (different partition). HP used to say to people as part of their installation process to back up the entire DVD or CD drive to keep the installation and backup files. Basically, it was the way for them to move the files from the CD-ROM to you instead of putting them in the box. Should also be documentation for all the serial numbers of all software on the system.

Updates do not uninstall the current version, so I have no idea what could have happened. The updates overwrite some files, but they do not delete. Do you stil have the Acrobat file? If you go to control panel > programs &..., Acrobat is still on the list. If the latter is true, you can attempt a repair from there.

With respect to the response that you got from HP, it's a bunch of XXXX if they pre installed the program and it was part of the distribution, especially after only 1 month. If it is new, it is unlikely Acrobat XI. You must ask to HP where SN for all installed programs and licenses can be found. As I said, they should be either hard disk or were in the package with any other documentation.

Tags: Acrobat

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