Adobe will not cancel the double paid membership.  Advice?

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• Once my hard drive crashed and had to be replaced, Adobe will not activate the copy of Photoshop on the same machine, on what it was originally.  I paid for it, why can I not use it?

  I've been buying and using Adobe Photoshop through many versions over the past decades. and I used to recommend it whenever I had the opportunity. Now I would not recommend it to my worst enemy.  I could say much more that this, using my parents taught me to not use words.

  Now, Adobe has their head in the clouds and does not care one iota of loyal customers.

  I had CS3 on a CS4 on another and CS6 on another machine. The hard drive on the machine with CS3 and had to be replaced.  I am trying to reinstall CS3 on the same computer, but Adobe won't let me activate it, even if I'm putting it on the computer, on which he was originally.  I paid for it, I went by the rules, and Adobe will not even for me.  And as far as I know, Adobe is released so far in the clouds has nothing but contempt for people who kept them in business for decades.

  What I would really like to do, it of pass the machine that originally had on that CS3 and CS3, put on the machine which has now the CS4 CS4, but I guess no one at Adobe case what I would like, even if I pay for the software and I have no intend to try to have it installed on more than one machine at a time.

  A disgruntled FORMER Adobe customer.

  1. R.G. Dean

  See the help of Activation & deactivation and follow the links, so you can disable your CS3 (via chat). Be sure to have your serial number available. Then you should be able to activate on the new drive.

• Adobe will not honor the advertised price?

  Right here (https://creative.adobe.com/plans), it says the student edition and teacher of creative cloud is $19.99 / mo. But apparently the sale, although always advertised, is completed, and Adobe wants to pay $29.99. All I got from the rep of cat is "so sorry for the inconvenience". It's the customer service even shabby. If you can't deal with what you post on your site and will not honor the price you advertise, how am I supposed to believe you will pay is worth two seconds of attention if I have technical problems after I subscribe?

  Mine says $29.99 / month

  

  Not looking at a cached page in your browser version, are you?

• Adobe will not recognize the new cards smart?

  Hello

  A month ago, I had one of these new chip from my bank cards. Same number, different exp date and security code. But the update to this new information through with adobe for a reason even if my smart card works very well literally everywhere else I use online. I called my bank on it twice and they said the payment is displayed that has tried repeatedly, but Adobe is one of the few companies that is not updated with the new EMV technology which use of smart cards, and how they enter my card information (I tried with the service to the customer and that they continue to send me the link sure adobe) is not viable. I talked to 6 Adobe customer service representatives, and they all took my CC me info and reconfirmed my card does not work indeed and told me to call my bank on it.

  I tried to cancel my subscription and sign upward to a new plan using paypal, because it is perhaps my only payment option until Adobe is up-to-date with smart cards. But in order to sign up for a new plan that I have to pay my subscription behind my other plan. I'm completely stuck in a loop here and I have no way to pay.

  Anyone who has solved this, let me know and how.

  Thank you

  Hi Michelem51346803,

  Please check your private message.

• Convert physical PC-> virtual machine will not cancel the mouse capture

  Currently using VMWare workstation 8.05 on Win7 x 64.

  I am using since VMware workstation on version 6 with a few problems. All my machines have been created in workstation (installation of the OS, etc.).

  A few months ago, I had an another XP x 32 box which had a POWER failure, and I always wanted to virtualize this area anyway, so I hooked up a spare PSU and stand-alone client to vCenter Converter to convert. Unlike all my other VMs, that seamless capture and cancel the capture of the mouse, this virtual machine will come out only the mouse using Ctrl-Alt, otherwise the mouse stops at the border of the screen.

  I messed with the settings of the virtual machine (although nothing has really made a difference). I have set the floppy drive to automatically detect, I installed VMWare keyboard extended (or whatever it's called) and uninstalled the mouse drivers that were on the machine (did not find records containing these drivers, just them uninstalled from properies of mouse window).

  I would really, really like to get this virtual machine works like the others, as I use it often and my productivity would go up if I didn't have to do deal with this mouse cancel the capture of question.

  Thanks for any help!

  Keith

  Since the Department of totally random ideas: your converted VM by chance he mouse "pointer trails" enabled?  If so, try disabling this option.  We had some users report that the activation of this option somehow the cause of the problem you are experiencing.  Thanks to rob_oli to describe this solution (and providing a screenshot too) in this post.

  See you soon,.

  --

  Darius

• Adobe will not provide the download link CS3

  I just finished going in circles with Adobe on trying to get a download link for Adobe CS3 Web Premium.  My shop bought 5 licenses and now Adobe tells me that we are out of luck, and they cannot provide a download link.

  There is no way that I will propose to my employer that we buy new licenses for Adobe products if that's the way they reward the loyalty of the customers.

  I kept getting mentioned on the forums.  They have a link in the forums http://forums.adobe.com/message/5653271#5653271 but it does not work.

  Thank you Adobe.  I now have to find a way to edit old flash movies and edit graphics without spending thousands of dollars.

  Hi Anthony Spears,

  You can download the trial of Adobe CS3 software: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html .

  Please follow the very important instructions given on the page before you click on the download link.

  user single license (retail license) users can use the serial number to activate even.

  Kind regards

  Jatin derfoufi

• Serial number problem: I am installing Lightroom 4 on my Mac, but the Adobe web site will not recognize the 18 digit serial number.  He wants more.  What to do next?

  I try to install 4 Lightshop on my Mac, but the process of license Adobe will not recognize the 18 digit serial number.  What should I do next?

  Adobe has no set of 18 digits.  It is perhaps a number of redemption.

  your serial number is a 24 digit number composed of 6 groups of 4 numbers, find the serial number of your product Adobe quickly

• I need to cancel my monthly Illustrator, but cannot find the link that says that adobe will be in the area of management plan.

  I need to cancel my monthly Illustrator, but cannot find the link that says that adobe will be in the area of management plan.

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

• I am trying to download adobe reader, but it will not complete the download because there is a "drive not valid error 1327: J:\. "box that appears

  Original title: I have windows xp.  What does "drive not valid error 1327: J:\. "means and how to fix it?

  Hello

  I have windows xp and I am trying to download adobe reader, but it will not complete the download because there is a "drive not valid error 1327: J:\. "box that appears. I have no idea what this means or what to do.  I didn't know that there was such a unit, because I can not find it. I hope someone can help.  Thank you.

  Hello

  1. are you able to download another program?
  2. you have any program installed download accelerator?
  3. what browser do you use?

  Read the following article that may help you resolve this problem.
  Error 1327. "Invalid drive" | Install | CS4, CS5, Acrobat, Reader
  http://kb2.Adobe.com/CPS/404/kb404946.html

• Adobe will not cannot read my USB key, the error message indicates 'not supported file.

  Adobe will not read my flash drive

  Hello

  ·        What is the format of the file that is stored on the flash drive? It is a PDF file?

  ·        Adobe is installed on the system?

  ·        You are able to open the flash drive on the system (explore the files in the flash player)?

  ·        Are you able to access other files adobe on your system?

  ·        You are able to access the file on another computer?

  ·        Where did you download the file from?

  It could be that the file that is located on the flash drive is corrupt or is incomplete, check if you have another file and try to access it and check if you are able to read or not.

  I would you suggest first copy the file on the system, then directly on the file and check if you are able to access the file or not instead of access from the flash drive.

  I suggest you to follow the suggestions mentioned in the link given below and let us know if it works or not.

  http://forums.Adobe.com/message/2715337

  To further support I suggest you to contact Adobe support. Click on the link below.

  http://forums.Adobe.com/index.jspa

  Thanks and regards.

  Thahaseena M
  Microsoft Answers Support Engineer.
  Visit ourMicrosoft answers feedback Forum and let us know what you think.

• My computer will not allow the installation of the Adobe Air software, a message informs you that I must refer to the administrator. I am the only user on this machine

  My computer will not allow the installation of the Adobe Air software, a message informs you that I must refer to the administrator, I'm the only user on this computer.   Help please.

  Thank you, Nicholas Cooper.

  Here you go:

  1. Right click on the installer.
  2. Click on "Run as Administrator".

• Trying to install Adobe Creative Suite 5 Design Premium, but will not recognize the serial number?

  I am trying to install Adobe Creative Suite 5 Design Premium on a PC but will not recognize the serial number? What should I do?

  I also have Adobe Acrobat 9 on my Mac and it is now saying that I have to throw "Adobe Photoshop Creative Suite 5 Design Premium". When I do that nothing happens with Acrobat 9, and it closes. I tried to reinstall the disk without success.  What should I do?

  Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  -http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

  - and http://forums.adobe.com/thread/1038761

  Given that Adobe can't CS5, I think that above, is what it is

• I am trying to download Adobe Acrobat 8 Professional, because the disk drive on my computer will not read the disc. I can't link to this download.

  I am trying to download Adobe Acrobat 8 Professional on my PC, because the disk drive on my computer will not read the disc. How can I associate with this download?

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I bought the DC of Adobe Acrobat pro and completed the info online, but when I use the cd with the product code key it will not take the code?  What do I do then?

  I bought the DC of Adobe Acrobat pro and completed the info online, but when I use the cd with the product code key it will not take the code?  What do I do then?

  Thanks Anubha Goel, final I got it to work... The serial number in the physical box that you buy in the store wasn't the number for the software.  It was the serial number in the cloud, very difficult to know when you see a serial number in the box with the Cd online.  But thanks for the reply to my post. I'll be in offline mode after clicking on answer...  Thank YOU Ana Maria

• Try to install adobe photoshop elements 7.0 on the new computer. Will not accept the original serial number?

  Try to install adobe photoshop elements 7.0 on the new computer. Will not accept the original serial number?

  Move the thread to Photoshop Elements