Adobe will not recognize the new cards smart?

Hello

A month ago, I had one of these new chip from my bank cards. Same number, different exp date and security code. But the update to this new information through with adobe for a reason even if my smart card works very well literally everywhere else I use online. I called my bank on it twice and they said the payment is displayed that has tried repeatedly, but Adobe is one of the few companies that is not updated with the new EMV technology which use of smart cards, and how they enter my card information (I tried with the service to the customer and that they continue to send me the link sure adobe) is not viable. I talked to 6 Adobe customer service representatives, and they all took my CC me info and reconfirmed my card does not work indeed and told me to call my bank on it.

I tried to cancel my subscription and sign upward to a new plan using paypal, because it is perhaps my only payment option until Adobe is up-to-date with smart cards. But in order to sign up for a new plan that I have to pay my subscription behind my other plan. I'm completely stuck in a loop here and I have no way to pay.

Anyone who has solved this, let me know and how.

Thank you

Hi Michelem51346803,

Please check your private message.

Tags: Adobe

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