After clearing a virus, my system restore option is gone.

Title: original system restore

I had a virus "restore windows" on my computer and removed. I went to my Start menu and click on accessories system tools but the restoration of the system is missing. Then, I went to my computer windows system32 file restore and click the restore program to get this message "system restore is not able to protect your computer. Restart your computer and then try to run the restore of the system again. "I did this and still get the same error. What can I do to restore to pre virus.

Thank you

Hi JimmyLee7701

 

What operating system is installed on the computer?

 

I suggest you to check and to provide us with the information about the installed operating system.

http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

 

You can perform a scan of the SFC (System File Checker). It lists all the issues and will also retrieve all files if necessary. Follow the steps below to perform a Scan SFC -

a. click Start, click programs, on Accessoriesprincipally made, right click guestand then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click Allow
b. type the following command and press ENTER:
sfc/scannow
A message appears indicating that "the system scan will start. Be patient because the scan can take some time.
c. If all files require a SFC replace will replace them. You may be asked to insert your Win7 DVD for this process to continue.
d. If everything is correct you should, after the scan, see the following message "resource protection Windows not found any breach of integrity".
e. once the scan is finished, close the command prompt window, restart the computer and check.

See the link for further directions on scan SFC - below
http://support.Microsoft.com/kb/929833

 

Let us know the answer to help you best.

Tags: Windows

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