I can't paste items on new emails

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  BeksH44

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• Cannot paste PrintScreen in new message email OWA 2013

  I have more than 100 users using Firefox to access their e-mail through OWA 2013. I originally installed Version 46.0.1, and everything worked perfectly. Recently I started having users complain that they were more able to paste screenshots directly in their emails with Firefox. It still worked perfectly before with Firefox and it still works with Google Chrome. Take the users procedure is to connect to their e-mail using Firefox OWA account, press the print screen button to copy the screen to the Clipboard, open a new message (or reply to or forward an existing message) and then right-click in the body of the message and paste. They could also do a CTRL V and would also paste the image into their message. Initially, I tried an uninstall and reinstall of Firefox and it worked for a while. They may have questions the next time that they opened a session on their computer. Seems them to be something different between the versions 46.0.1 and 50.0.1 because paste a screenshot in a new message running 46.0.1 Version and it does not work in 50.0.1. Help, please...

  rwoodwar said

  What I found by viewing the source code in Outlook 2010 is img src = "data: image / png;" It was the only line that had 'img '.

  Well, there is the problem. A 'data URI' is a version coded an image, but Outlook 2010 apparently does not show them (in Outlook 2007 +, Word is the HTML rather than IE rendering engine, and it disables or lack of support for the many classic HTML features, depending on how you look at it). See: http://stackoverflow.com/questions/6070196/what-is-data-uri-support-like-in-major-email-client-software

  If you view the source in a message sent from OWA in Chrome, it has probably the most classic cid: URL for the img, and not a data: URL.

  I've rechecked again this morning and when I dom.event.clipboardevents.enabled; false I can paste the screen capture into a new message, but the recipient does not receive it. If the parameter is dom.event.clipboardevents.enabled; true I can't paste a screenshot in the message at all.

  On reflection, I think that this means that when the scripts on the page are allowed to intercept the dough, they handle correctly and you end up with nothing, and when you block scripts to intercept the dough, they behave more like you drag/drop an attachment on the message. Except now in Firefox 50 attachment is somehow be converted into a data URI. ??

  I guess that an upgrade of Exchange is not possible in the short term...

  Someone else using OWA 2013 might develop a workaround solution: for example, a script could be injected into the page which hides the new objects/functions of JavaScript to the page so that it will fall back on the old code.

  For now, you could consider your users (1) switch to Extended Support Release of Firefox 45 version and (2) the filing of a bug on this to see if a solution can be developed before the next version of ESR in the spring.

  • ESR on: https://www.mozilla.org/firefox/organizations/
  • To fill a bug report: https://bugzilla.mozilla.org/enter_bug.cgi

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  Hi Rego,

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  My laptop suddenly stopped opening my Hotmail emails.  I can connect to Hotmail and records are regularly updated with new emails, but nothing happens when I try to read an email.  The cursor will just highlight the particular word on what it is and do nothing.  As far as I know, nothing else was done on my computer.  This could be the cause?

  original title: cannot open emails.

  Hello

  The best place to ask your question of Windows Live is inside Windows Live help forums. Experts specialize in all things, Windows Live, and would be delighted to help you with your questions. Please choose a product below to be redirected to the appropriate community:

   

  Windows Live Mail

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  Looking for a different product to Windows Live? Visit the home page Windows Live Help for the complete list of Windows Live forums to www.windowslivehelp.com.