After that my virus clean my printer does not work I have windows xp and my printer Deskjet F 300 said

After that a virus clean my printer HP Deskjet F 300 quit working they installed Windows XP from Windows 2000 and I can't make it work help

"they have installed?  You had somebody "clean" your computer and they have also installed Windows XP (you used to have Windows 2000)?

The first thing you need to do is to determine if 'they' a legitimate version of Windows XP installed.  Download and run the MGADiag tool.  If the tool does not report that Windows is "genuine", take back it the computer and demand that 'they' install an authentic version, paid Windows XP.  While they are at it, tell them to install a driver for your HP Deskjet F300.

If you do not have a genuine version of Windows XP, then go to this page: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=1128298
You have several choices to this page.

  • The top line, which only says: 'Pilot' is the complete set of software including software HP's Photosmart printer drivers and the scanner of your Deskjet.  As the HP notes, this is a very large download, so if you want this package, you must have a high-speed Internet connection or order the CD.
  • The second line, which says "Driver - Product Installation software" includes the basic print and scan drivers.  HP has said, "not all product features are supported with this installation package."  I don't know what "features" are not supported if you choose this option.
  • It should not necessary the "Patch" because or the other of the first two downloads is dated after the patch and so should be included.  After things are installed, you can download and install the most recent of the 3 "Updates".

When you wrote that the printer "will not work" after a new installation of Windows XP, I assume that the printer is not installed at all.  Just in case, however, previously, you use the package that you download from HP, follow the instructions here to clean all traces of a failed attempt to install it.  (Note: remember "Step 4".)  "Step 6" refers to the directions outlined in the upper part of this post.)

Tags: Windows

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