After upgrade blackBerry smartphones - can not use headphones! Only the speaker!

After the upgrade to the new operating system, I can't use the headset.   I hear nothing and no one can hear me speak.  When I change to speaker that works - but who wants to go through life with everyone heard your calls!

This phone is essential for businesses and I am very frustrated - thought the new upgrade, it would be better, but it made it worse.

Can someone help me please? !!!

It happened to a number of us.  It takes some futzing with it to return to normal.  You have the headphones supplied with the phone?  Headphones or, for that matter?  If so, try connecting and then doing a battery pull.  With the connected headset and the device on, remove the battery, wait a few seconds, then replace the battery and wait for the device to reboot.  Others have lived the media player and selected a song to play.  While the song is played, insert the headset, then click on the BlackBerry Menu button (the button with seven points next to the green button ' phone'), click Activate combined and see what happens.  You will have to perhaps to plug and unplug the helmet a few times to 'train' the phone again.  Finally got mine back to normal and it worked fine since.  Seems you just need a "jump start" with the activation of the handset to the headset.

I hope this helps!

Tags: BlackBerry Smartphones

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