Agents not ready receive internal callus

Hello

I was wondering something. I've logged in agents, but they are not in a READY State. When they are in a READY State is NOT, they can always receive internal calls from a post internal. Is it possible to prevent this.

Thank you

Michael

I think you can create a partition for the agents and extensions in the areas of research, calling internal extensions of the company, you do not have to include apartitions agents.

Gift? t forget to inlcude the partiton agent on the spaces search calling code to the Ports of CTI ot the IPCC Express or IP/IVR in an IPCC enterprise deployment.

Hope this helps,

Juan Luis

Tags: Cisco Support

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