All-in-one Deskjet 3632: Deskjet 3632 black ink not working not

Hello

I bought a HP all-in-one Deskjet 3632 and have set up on my laptop and phone. I scan a document was nice and feel it was ok, but the documents will not print using black ink. The first impression is rather a gray, and it seems that the color ink is the only one used. When you print word documents, none of the black ink is printing and only a small amount printed on the first page of test, where none of the letters are readable at all. The cartridges are new and in the same area as the printer. I did the fixes suggested without result, bar to buy a new cartridge which I hesitate to do what the budget is tight. Is there a fix that can be made, or will I have to resort to buying a new cartridge?

Greetings @JamesMontgomery,

Thank you access the Forums from HP Support for extra support! I see that you have problems printing in black. I will do my best to help you with this problem.

I wasn't sure of what you have already tried. I would say the contacts of the cartridge cleaning manually, if you have not already: ink cartridge errors. Do not take into account the title.

If you still have questions, please contact HP support: phone help worldwide.

If this helps you to find a solution, please click on the button "accept as a Solution. If you wish, to say thank you for my effort to help, click on the 'Thumbs Up' to give me a Kudos. Please let me know the results. Good day!

Tags: HP Printers

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