My Photosmart C6380 all-in-One is a liked print black ink.

It prints color OK.  He is 3 years old and works fine.  I tried to replace the black cartridge with two different new.  I turned the printer market, print a test page, cleaned and aligned printheads without success.  Any ideas on what to try next?

Thank you for your help.  I wanted to just inform you of what I ended up doing.  I called HP Total Care for the customer service.  They would not not more troubleshoot without perception of a tax, even with the purchase of the new print head.  After hearing the steps I took, they recommended to buy a new printer.  I took the new Printhead and put the old return while they were on a new printer information and return to the print head.  Once I bought a new printer through them, they informed me that I could not return the printhead bought.  The funny part is, once I put the old printhead, it has started printing black again.  Who knows for how much longer, since there is obviously a problem.  So I bought a new printer, but was not allowed to return the new print head, even if it was not working and was brand new.  Very pleased with your support... not so happy with HP Total Care.

Tags: HP Printers

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