All-in-one HP Officejet 7410: your printer cannot be found on your wireless network

I have a home network and two printers connected wirelessly. One is HP Laserjet P1102w and works very well. The other is all-in-one HP Officejet 7410 and I am not able to connect to it. I installed the HP software, but it fails to detect the printer. It was working fine before the update from Windows 8.1 for Windows 10.

I am able to ping the printer IP. If I enter the IP address on my browser I see the printer (see photo below) and it let me scan (see photo display preview).  But I could not find where to go the scan! It is not in my scans.

I ran HP print and Scan doctor and it shows the HP Officejet 7400 series. When I select and press Next, it says: failed to communicate with your selected product. I noticed that the IP address is slightly different from the actual IP address that has the format: xx.x.x.xx. Than that shown is xx.x.xxx. Which ' don't know if it's part of the problem.

Any help would be appreciated. Thank you.

Hello

If you still experience this issue, download and install the following software and check to see if that can help you:

http://ftp.HP.com/pub/softlib/software13/COL30951/MP-110165-3/AIO_CDB_Net_Full_Win_WW_140_408-5.exe

Shlomi

Tags: HP Printers

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