All-in-one printer, HP Photosmart C6280 poster 'ink cartridge problem '.

She continues... The following ink cartrige (s) seems to be missing or damage. Refer to the printer documentation.  It does not appear what ink cartrage it is. None of my ink cartrages are missing, and the printer was working fine 2 days ago.

Please advise,

Rosie

I'm sorry to hear that you still experience this issue. There is one step more that I would take to solve this problem. It's a hard reset with the cartridges taken out of the machine. No user settings are lost with a hard reset and it will attempt to restore the printer to a known working state.

To make the following reset:
1. remove all the cartridges of the machine and close the cover.
2. with the printer plugged directly into a wall outlet and turned on, unplug the power cord from the back of the printer.
3. then disconnect the power cord from the wall outlet.
4. wait at least 30-60 seconds
5. plug the power cord into the wall outlet first. If a module with the power cord, make sure that the light of the module and then reconnect power cord on the back of the printer
6. the printer should power back on by itself, but if not use the power button on front panel to turn on machine.
7. once the printer indicates that the cartridges are missing, open up and put ink inside the printer and see if it will work eventually.

After the reset above; I would replace the faulty cartridge at this point. If still a problem after you have replaced the cartridge, repeat the procedure of cleaning the contacts to ensure that the contacts are clean and that all the process of packaging materials have been removed.

Tags: HP Printers

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