All in One Software won't uninstall with the HP scrubber

HP Officejet 6500 Wireless all-in-One Printer - E709n  OEM of Windows 7, 64-bit

Printer/HP Desktop worked well together for a few years.  Also have an E710n-z on the same wireless network.  Apparently, an update to Microsoft Word corrupted E709n default printer driver. Word always breaks down and is irreparable. "Devices and Printers" will not be open.

Cannot uninstall the printer software with HP or Windows uninstall programs. Nothing happens. Raccoon tried HP 14. Tried the four levels. They all spend 50 to 80% uninstall before freezing. Impossible to reinstall either.  I'm currently a partial uninstall.  Have tried on several occasions various uninstall options two weeks now.

I hate to say this, but you may need to reimage your computer to get everything back working as it should. I think that the corruption that caused Word, could affect areas more that just the printer drivers. Make sure to save all your data and perform a reinstallation is complete, or do a factory reimage. If you need instructions to make a reimage your computer, please provide me with the exact number of product. I'm sorry, but looks like it may be the only option.

Tags: HP Printers

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