All products, it helps to have one of the members of my team lost

Hello

Our agreement has recently been renewed and one of end-users worked perfectly well until today, she has loggedinto the cloud and it is said that she has no products. On the area of the administration portal, his license is still active. His email address has changed, but its existing is still alive and receiving emails. Any suggestions please.

Tina Murphy.

Hi Tina,

Please ask him to launch its Adobe CC applications and search for the error message.

Check the help below documents for activation errors:

Error of the trial: Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

Serial number prompt: cloud creative app application serial number

Kind regards

Sheena

Tags: Adobe

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