ALL THE APPS CC CRASH BEFORE OPENING - HELP!
Hello! I recently bought the full suite of CC... I installed almost all the programs I need to use, but can not run ONE of them... When I try to open After Effects, first, Illustrator or Photoshop, I understand "Adobe (insert name here) has stopped working" and a different problem every time... Application error sometimes 0xc000001d, or ' "the illegal exception statement, an attempt was made to execute an illegal instruction (0vc000001d) occurred in the application at location 0xf0536cd5"- .
I had these two: (photoshop and first respectively)
Signature of the problem:
Problem event name: APPCRASH
Application name: AfterFX.exe
Application version: 13.5.0.347
Application timestamp: 55642425
Fault Module name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Timestamp of Module error: 524f83ff
Exception code: c000001d
Exception offset: 000000000008ca 90
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 11274
Additional information 1: f911
More information 2: f9117f2c8a52791eb11044aaa5172d0e
Additional information 3: 4cf1
Additional information 4: 4cf1f666ee18a19b219f845b0dba8216
Signature of the problem:
Problem event name: APPCRASH
Application name: EdgeAnimate.exe
Application version: 6.0.0.400
Application timestamp: 555331be
Fault Module name: libcef.dll
Fault Module Version: 3.1750.1639.0
Timestamp of Module error: 54b0d589
Exception code: c000001d
Exception offset: 00000000020f4f43
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 11274
Information additional 1:1849
More information 2: 1849c65267ce2967d89f315e1c3c4b82
Additional information 3: d622
Additional information 4: d6222fb2a574ccd05c568b2687f5afa2
But it never happened. At this point it must be something in general... Check the video card drivers, looked everywhere, did a scan complete with 2 different antivirus antimalware... Nothing... Everyone around to help him? THX!
Please check if it works: Adobe Creative Cloud applications close immediately after the launch
In the case where it is not we can always move to support more in depth. Chat one-on-one with us here: https://helpx.adobe.com/contact.html
Thank you
Stéphane
Tags: Adobe
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