Almost every time that I do a right-click to display a menu to do something such as delete or copy, the following error message appears: program internal error:.\Src\IntegrationToolsHolder.cpp,21

Original title: internal program Errror

I use XP Professional 32-bit.

Almost every time that I do a right-click to display a menu of something for example delete or copy, you receive the following error message.

Program internal error:.\Src\IntegrationToolsHolder.cpp,21
If I click OK on the error message, it goes & I can then right click New & the appropriate menu appears and works correctly.
Any ideas, please, as to what is the cause?
Kind regards

I told you I want to talk to you soon as you try these things.

How to boot in Safe Mode and Clean worked for you?  Not at all useful?

You said about this 2 weeks ago?

Yet once, I fell in this place and the time and effort wasted because MS Answers forums invite to no system information when a new question is asked - but I digress.

Update of security 908513 is included in Service Pack 3 update.

Since forums MS Answers asks you any information from system when a new question is asked, we don't even know what Service Pack you have.  If you have SP3, you already have the update.  Two weeks and we don't know what is your Service Pack, what is your antivirus/antimalware environment...  We know that you have XP Pro 32-bit however.

What you're likely to have is an extension of the Explorer Shell with a malfunction, and you can usually understand as follows:

When the Windows Explorer (not Internet Explorer) is wrong (especially when right click), begin to suspect third-party add-ons explore extension.

Those who would be the Explorer extensions that do not belong to Microsoft.  This means that extensions that you have added.  Solution Explorer extensions are generally well and installation of certain applications will install extensions from Explorer solutions for you, give you a choice and sometimes they can be added without your knowledge when you install the new software.

Solution Explorer extensions are sometimes added as a new right-click option, you see on folders and files (like the scan of this file, open that file, play this song).

If there is something in particular that you do during exploration that you know will be the cause of the problem, which will help focus on the problem and the help that you suddenly know, when you have found and corrected.  If you can get there when you want it, make an adjustment and then there is no message the next time you don't do anything, you do, you have found and corrected.

If you can really achieve almost everytime you do a right-click and choose something like delete or copy, you're well on your way to understand.

First of all you need a way to see what modules explore you have installed now and a way to turn them off (not uninstall them) so you can understand that we are at the origin of the problem.  You can have a lot of extensions not installed Microsoft don't even know you about.

Download ShellExView here to see what Explorer extensions you have loaded:

http://www.NirSoft.NET/utils/shexview.html

ShellExView does not install anything on your computer, simply of runs and displays.

After launching ShellExView, under Options, choose "Mark non-Microsoft Extensions" and extensions not Microsoft will be pink, clear, but on some systems which is a difficult color to see, so click on display, choose the columns and move the column Microsoft closer to the top, so you can see on your screen without having to scroll left and right.

Click on the column header for Microsoft sort display (by clicking on the column of Microsoft) then all the non Microsoft extensions are on top and easy to see.

Non-Microsoft extensions would be things you have added (non-Microsoft) and are what you should be suspect.

You can also Google the name of a suspect add-on and see if there is any success about the errors with the extension and to what other people have done on it... Maybe just to get an update of the program that adds the suspicious extension.

You can Google something like:

Explorer XP crashing

(you must complete your suspect on behalf of add on)

See what kind of search results hits you get and are looking for solutions or situations that sound like yours.

I'm not a defender of trial and error, but I can't think of another way to do...

Right click and disable the extensions one at a time non-Microsoft keep a list so you can enable them again later if you wish. The result of the change is immediate and no reboot is necessary.  Test your failure condition.

If you recognize all the extensions that have been added or recently downloaded, start with these first.

Disabling the extension does not uninstall the extension - it is just disabled.

Disable them one at a time until your right click on do not generate an error, then restart and test again.  You have disabled the last extension would be suspicious.

You can also just disable all non-Microsoft extensions, restart and allow them one at a time until you find the one that generates the condition.

The hope is that you will find an extension that caused the error, and then you can figure out what on this subject - either uninstall it or see if you can get an update of the author of the extension of their web page.

I have not your problem, but I can when you toggle extensions, the extension is immediately turned off, to disable an extension does not require a restart, but if you find the problem, I reboot and retest in all cases to be sure that the problem has disappeared.

If you post your non-Microsoft extensions list, maybe someone will recognize it as a potential problem.

If you find the offending extension that's the problem, please let us know what it is that I can add to my list.

Tags: Windows

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