Alps, Lenovo G550 & windows Vista pointing device

Dear Sir/Madam,

I have a lenovo G550 laptop with the following configuration:

T6600(2.2GHz), 3 GB of RAM, 320 GB 5400 RPM HD, LCD 15.4 in 1366 x 768, Intel 4500MHD, CD-RW/DVD-RW, Broadcom 802.11bg wireless, Bluetooth, 10/100 Ethernet, Touchpad, camera, 6 c Li-ion, WinVista Home Basic 32

I have a problem with my tocuhpad. The touchpad in question is of the Alps. At the time wherever I have to connect the charger, the touchpad stops working & the cursor becomes static.

At the time wherever the charger is removed, the unit works normally.

I tried & updated the driver Alps several times, even tried with system restore to the day I bought my laptop. The problem still persists.

Pls suggest what needs to be done to solve this problem.

Kind regards

Abrams ' s_Maggi

Looks like that the isn'tcompatible touchpad with your version of Vista or if you have some sort of hardware problem.  Confirm the touchpad is compatible http://www.microsoft.com/windows/compatibility/windows-vista/ or from the manufacturer.  If this is the case, then it sounds like a hardware problem and you will need to place a claim under the guarantee, while it is still new and has a.  It's a USB device?  Have you tried a different USB port?  Confirmed that it does not reach all USB devices?  It's bluetooth, the same applies as far as confirmation of what other bluetooth devices is not the same problem.  It can also be a kind of hardware with the touchpad problem, but I don't see that as likely.

I can't think of something to see in Vista to this problem which you haven't already tried.  Well, maybe one or two things:

Try a boot minimum http://support.microsoft.com/kb/929135.  If the problem goes away then it's just a matter of tracking down the culprit at the origin of the problem.   Follow the procedures described in the article.  Once found, remove, delete, disable or uninstall.  Once remember to put Vista in normal status, as described in the procedures. If the problem occurs in clean mode then just restore the system to normal and reboot - this solution will not work.

Start in safe mode with network and see if the problem is here.  A result allows us to narrow down the search for the cause.

I hope this helps.  Keep me posted.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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