An interview may be for a Contact and one account at a time?

I set up an interview for use on CP pages (where a contact must be registered to access the interview).

Now I also want to put this in a workspace to be used by agents, I don't see a way to put this for both uses, so is it possible or I will have to have two different interviews?

Thank you

Paul

At present, the best way to have a "single" interview which takes in charge agents and contacts is to place all the rules/split screens in a project, and then create two other projects which include it: one that is for the agents and the other which is for contacts. You would deploy and manage both projects separately, but can easily update shared screens and through the inclusion rules.

We intend to support multi-channel (agent + portal customer) interviews directly in a next version.

Tags: Oracle Applications

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