Android / USB devices keep connection / disconnection on R7

My daughter has an R7, and she meets a weird problem with the USB ports on this topic.

No android device can stay connected. As soon as you plug it in, it makes the sound connection then the disconnection and keeps cycling between the connection and disconnection.

He is not related to the device as I've tried two different phones and tablet with cables, all work fine on other computers. And I tried on three available laptop USB ports, all the same behavior.

Research online I found a lot of people with similar issues for the most outstanding. I disable USB suspend option in power with no result options, but also to uninstall all the USB hub so that they would be resettled at the time of starting and installed all updates of windows as an option.

She also knows another question on its USB ports, we have a Samsung slim external DVD player that uses a USB data and power Y cable which works also very well on any other machine. On its R7, during playback of a video, the video continues making blocks at regular intervals as something prevents the full stream. You wonder if this is related.

Apart from that, mouse USB, USB keys or external USB drives seem to work fine.

Anyone with a similar problem and a definitive solution?

Thank you, but I seem to have found a solution to both these questions.

(1) regarding the android devices that kept to disconnect and reconnect, after reading the thread below

https://support.Microsoft.com/en-us/KB/2900614

I checked the registry keys were present on the surface my wife pro3 for

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_XXXX & PID_XXXX\YYYY\Device parameters

and found that there are three DWORD values in there that were not on the R7

SelectiveSuspendEnabled
EnhancedPowerManagementEnabled
DeviceSelectiveSuspended

Then I added these 3 DWORD and put them all to zero (disabled), and the problem disappeared. You should not have three of them, but I have not tested one at a time again.

(2) for polyhedral external DVD playback, it turns out be pretty trivial. Someone had activated the hardware acceleration in the VLC Player settings. I reset all the settings of VLC, and it worked fine from there.

Hope this can help others

Tags: Acer Laptops

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