Anti - virus is only the trial. I bought the subscription for 12 years

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• Ive bought a subscription for one year for applications, after that download some apps ive noticed that they are in the 30 days test modes. How can I get my creative cloud acknowledged he paid?

  Ive bought a subscription for one year for applications, after that download some apps ive noticed that they are in the 30 days test modes. How can I get my creative cloud acknowledged he paid?

  Try to connect and then reconnect again.

• subscription for 1 year at CC for Lightroom5 and Photoshop is in trial mode and now told to buy, despite my account saying that it will expire November 2015

  Hello

  The title pretty much sums up it.

  Exactly a month ago, I bought the subscription for 1 year for the CC for photography and now the Lightroom5 and photoshop have been crippled / off telling me to buy to continue to use it, although I already bought them, and when I connect to my account, it says they will expire November 2015

  Do not taken in charge and turned away from me here.

  Sincere friendships & Happy New Year

  Thanks Dave,.

  I went though a certain process, but seem to have gotten it works now.  That's what I did.

  1. uninstall all creative cloud software, deleted LR5 (as the option Uninstall is greyed out), disconnected from creative cloud, then uninstalled

  2 uninstall all software, including Acrobat, AIR, Shockwave, Adobe application manager

  3. run CC Cleaner made by Piriform and insured has deleted any reference to Adobe, including all the Cache, passwords, etc.

  4 restarted

  5. open the HOSTS file and deleted everything that said Adobe in there and saved.

  6 restarted

  7. open Finder (similar to windows Explorer) to ~/Library/ anything and everything with Adobe sought at home, as well as preference files and deleted the lot.

  8. went into the Keyring Manager and delete all that had nothing to do with Adobe or mentioned Lightroom or Photoshop

  9 went to www.adobe.com and sought the Cloud creative application and downloaded first manually

  10 installed creative cloud and connected to my login Apple ID and password, he then invited me I needed Adobe Application Manager, which I installed it and it then put me in for Lightroom trial mode

  11 installed 5 Lightroom via the application, downloaded, then returned to the Mode of trial (30 days).  Downloaded Photoshop CC and it worked fine.

  12. disconnected via photoshop which seemed to work very well and warned of Lightroom and Photoshop wouldn't be able to be used if I quit the game.

  13 deleted 5 Lightroom again by dragging the .app into the trash and clean up the trash

  14 Ran CC Cleaner a second time and CleanMyMac2 for good measure to ensure every vestige of Lightroom disappeared

  15. connected in creative cloud with my Adobe ID and the password

  16. you click on install for Lightroom (which had changed to purchase or trial, as he had always done before and this time it installed without reference to expiry or trial.)

  17 opportunity now about 12hrs and everything seems OK... I'll see if in 30 days everything stops again.

  See you soon!

  Rowan

• What I have to buy extra (Norton or McAfee) anti-virus or is the antivirus in Windows Security Center enough?

  What I have to buy extra (Norton or McAfee) anti-virus or is the antivirus in Windows Security Center strong enough? I have McAfee on my computer, but my subscription has expired. I wonder if it is necessary to update? or if the antivirus and security installed in the Windows Security Center is all I really need. and everything is a little more kill?

  Hi RevStevieB,

  Windows Security Center helps improve your computer's security by checking the status of several security essentials on your computer, including firewall settings, Windows automatic updating, anti-malware software settings.

  If Windows detects a problem with any of these security essentials (for example, if your antivirus program has expired), Center security displays a notification and places a Security Center icon in the notification area.

  I recommend you to download & install the antivirus or security software up-to-date so that it works correctly.

  You can also download & run Microsoft Security Essentials on your computer.

  Hope the helps of information.
  Please post back and we do know.

• Norton internet security: My Norton anti-virus falls to the updates.

  My Norton anti-virus falls to the updates.
  I tried several times to run live update but it continue fault.

  Looks like that, your question is about Norton. Please contact Norton support because they have the best resources to help you on this

  http://www.Symantec.com/support/

  If this post can help solve your problem, please click the 'Mark as answer"If you find it useful, mark it as useful by clicking the 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• RECENTLY I bought the subscription for the month, but then canceled (I think?) because I'm frustrated. I've been using bridge and photoshop cs6 for 4 years. I've never understood light room and where it is located. I've dabbled with it and I could not

  RECENTLY I bought the subscription for the month, but then canceled (I think?) because I'm frustrated. I've been using bridge and photoshop cs6 for 4 years. I've never understood light room and where it is located. I've dabbled with it and I couldn't find out how to save my images in my workflow of currengt, or how to resize and put a border around my images. How to save for web and as TIFF, as I did for all my files for four years. LR seems to be taking pictures of my Iphoto folder and I don't use that. I tried to cancel the cc of photoshop and lightroom cc and cc bridge but I don't know if I did. I am really confused, and I have work to do. What can I do, do I do, help me! @@ !

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

  Your subscription to cloud or serial number to show on your account page?

  https://Accounts.adobe.com/ , then click on Plans & products top

  Cloud of reading takes up https://forums.adobe.com/thread/2089127 for some ideas

• I have the subscription for cc 499 plan /-h. I had trial version first. After 1 month of more than 499 /-deducted from my card. But displayed message that your trial version has expired. I can't solve this problem.

  I have the subscription for cc 499 plan /-h. I had trial version first. After 1 month of more than 499 /-deducted from my card. But displayed message that your trial version has expired. I can't solve this problem.

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• I bought a convertiser from PDF to Word and I paid $ 30 to get the service for a year... I'm trying to convert a document at the moment and it says I have to buy again :(

  I bought a convertiser from PDF to Word and I paid $ 30 to get the service for a year... I'm trying to convert a document at the moment and it says I have to buy again

  What should I do?

  Hianneb50550174,

  Make sure that you have installed Adobe Acrobat Reader DC Acrobat Reader DC Learn & Support, then sign using your Adobe ID, where you have the subscription, the Adobe export in PDF format. Then follow the steps in this KB document using Acrobat Reader. Export PDF to Acrobat Reader DC to export PDF files.

  You can also use this service online at https://cloud.acrobat.com/exportpdf

  Kind regards

  Nicos

• He continues to tell me that the trail period over. I just bought the program for one year! How is that possible?

  Hello! I just bought the plan of photography which includes Lightroom and Photoshop. I have already installed lightroom, but it keeps telling me that the trail period over. I just bought the program for one year! How is that possible?

  Hi camilab86885775,

  Suggest you to log out and sign at the back of the Adobe Creative Cloud Application and then, try to use Photoshop or Lightroom.

  This link mentions measures to disconnect from the creative Application of cloud: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html#topic-4

  Kind regards

  Claes

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• I already bought a subscription for dreamweaver. How do I use it?

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• Prepaid subscription for one year, but may not use the apps a month later after the purchase

  It's the customer service very frustrated that I saw, and I don't know why, it's very difficult for them to solve the problem. It has been a few days and I still can't use applications. I bought the prepaid for a year last month 28/04/2016, but started last week, he highlighted when I open apps, renew your subscription. My account on the website became creative Cloud free membership and no order history. I tired to support several times online content and they have always said that we have escalated your case anyone of higher level and the dedicated team who will contact you back or it will be fixed in a few hours, or tell me to wait another 24 hours, but so far, no contact me back and I still can't use the app I paid. I really need apps for work and they offer no other option that I can use apps while they solve the problem. It seems that I caused the problem, not of failure of their system and they don't really care the user problem.  Since the case need to the person of level greater than resolve, why I can't just s talk to a greater person directly?

  Case # 0218718387

  Hello

  Please see 'Renew your membership' message when you start an Adobe Creative Cloud application

  Hope that helps!

  Kind regards

  Sheena

• Hello I bought a student for one year in March 2015 contract, I installed everything on a mac... from September I bought a macbook and I need my programs on this unit, but I can't find a way to have them on my macbook

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  Download/install the desktop application, connect and install applications subscription.
  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop
  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app
  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Install, update, or uninstall applications
  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

• Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Hello

  Please see - download and install Adobe Creative Cloud applications

  You can browse Download Adobe Creative Cloud apps | CC free trial Adobe to download the creative cloud desktop application.

  After you download the creative cloud desktop application, you can download InDesign CC through it.

  Kind regards

  Sandrine