subscription for 1 year at CC for Lightroom5 and Photoshop is in trial mode and now told to buy, despite my account saying that it will expire November 2015
Hello
The title pretty much sums up it.
Exactly a month ago, I bought the subscription for 1 year for the CC for photography and now the Lightroom5 and photoshop have been crippled / off telling me to buy to continue to use it, although I already bought them, and when I connect to my account, it says they will expire November 2015
Do not taken in charge and turned away from me here.
Sincere friendships & Happy New Year
Thanks Dave,.
I went though a certain process, but seem to have gotten it works now. That's what I did.
1. uninstall all creative cloud software, deleted LR5 (as the option Uninstall is greyed out), disconnected from creative cloud, then uninstalled
2 uninstall all software, including Acrobat, AIR, Shockwave, Adobe application manager
3. run CC Cleaner made by Piriform and insured has deleted any reference to Adobe, including all the Cache, passwords, etc.
4 restarted
5. open the HOSTS file and deleted everything that said Adobe in there and saved.
6 restarted
7. open Finder (similar to windows Explorer) to ~/Library/ anything and everything with Adobe sought at home, as well as preference files and deleted the lot.
8. went into the Keyring Manager and delete all that had nothing to do with Adobe or mentioned Lightroom or Photoshop
9 went to www.adobe.com and sought the Cloud creative application and downloaded first manually
10 installed creative cloud and connected to my login Apple ID and password, he then invited me I needed Adobe Application Manager, which I installed it and it then put me in for Lightroom trial mode
11 installed 5 Lightroom via the application, downloaded, then returned to the Mode of trial (30 days). Downloaded Photoshop CC and it worked fine.
12. disconnected via photoshop which seemed to work very well and warned of Lightroom and Photoshop wouldn't be able to be used if I quit the game.
13 deleted 5 Lightroom again by dragging the .app into the trash and clean up the trash
14 Ran CC Cleaner a second time and CleanMyMac2 for good measure to ensure every vestige of Lightroom disappeared
15. connected in creative cloud with my Adobe ID and the password
16. you click on install for Lightroom (which had changed to purchase or trial, as he had always done before and this time it installed without reference to expiry or trial.)
17 opportunity now about 12hrs and everything seems OK... I'll see if in 30 days everything stops again.
See you soon!
Rowan
Tags: Photoshop Lightroom
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