Any new application does not open, circle of mouse cursor keeps spinning
Number description: -.
some time user can't open\run\ right click on any application except running applications also does not work
the user can open multiple files by running the app, but not able to open a new application (such as the command line, the the Task Manager, MS Word)
User facing this problem up to 8 - 12 times per day
Error: -.
do not get an error after you have started the question, one circle cursor mouse keeps spinning on screen
Action taken: -.
Reinstalled MS Antivirus, access connection,
I tried sfc/scannow, chkdsk, virus scan
No event log, antivirus connects generating
Change virtual memory,
also tried to re-imaging with Windows 7 Professional SP1 system
System configuration: -.
Lenovo X 230 type 2330,
8 GB RAM, 300 GB HARD DRIVE
BIOS date: April 22, 2014
Windows 7 Professional with two drives
MS Office 2010 Std
Lenovo Fingerprint Software for authentication
Installed applications as below
Name Version
Windows Media Player Firefox Plugin 1.0.0.8
Lenovo Patch utility 64-bit 1.4.0.4
Patch utility Lenovo 1.4.0.4
For Office system Compatibility Pack 2007 12.0.6514.5001
Microsoft Office PowerPoint Viewer 2007 (English) 12.0.4518.1014
Microsoft Office OneNote MUI (English) 2010 14.0.4763.1000
Microsoft Office Standard 2010 14.0.4763.1000
Office Microsoft metadata Shared install MUI (English) 2010 14.0.4763.1000
Microsoft Office Excel MUI (English) 2010 14.0.4763.1000
Microsoft Office Shared MUI of metadata to install 64-bit (English) 2010 14.0.4763.1000
Microsoft Office PowerPoint MUI (English) 2010 14.0.4763.1000
Microsoft Office Publisher MUI (English) 2010 14.0.4763.1000
Microsoft Office Outlook MUI (English) 2010 14.0.4763.1000
Microsoft Office Office 64-bit components 2010 14.0.4763.1000
Microsoft Office Shared MUI 64-bit (English) 2010 14.0.4763.1000
Microsoft Office Word MUI (English) 2010 14.0.4763.1000
Microsoft Office Proofing (English) 2010 14.0.4763.1000
Microsoft Office Shared MUI (English) 2010 14.0.4763.1000
Microsoft Office Proof (English) 2010 14.0.4763.1000
Microsoft Office Proof (Spanish) 2010 14.0.4763.1000
Microsoft Office Proof (French) 2010 14.0.4763.1000
ThinkVantage Active Protection System 1.78.0.09
Encryption of Symantec Desktop 10.3.0.9307
Adobe Reader XI (11.0.08) 11.0.08
Intel (r) PRO/Wireless Driver 16.01.3000.0512
IBM NOTES 9 9.0.1
Microsoft Office Excel Viewer 2003 11.0.6412.0
ThinkVantage Fingerprint Software 5.9.9.7282
Before Agent 5.50.519
Symantec Endpoint Protection 12.1.4013.4013
Microsoft .NET Framework 4 Client Profile 4.0.30319
Intel® PROSet/Wireless WiFi software 16.01.3000.0254
MANDIANT Intelligent Agent 2.2.1504 response
ThinkPad Bluetooth with Enhanced Data rate Software 6.5.1.2700
Hello Patricia,
Please keep us updated on the status of the issue.
I appreciate your time and patience.
I suggest you start Disk Defragmenter and check the issue.
Disk Defragmenter rearranges data fragmented for your drives and readers can work more efficiently.
Refer to this article:
Ways to improve your computer's performance
http://Windows.Microsoft.com/en-us/Windows/improve-performance-defragmenting-hard-disk#1TC=Windows-7
I hope this helps.
Thank you
Tags: Windows
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