Anyone had problems with being revoked serial numbers?

I just bought a brand new "Mac Mini Server" and as well as that purchased the software 'Adobe CS6 Design Standard '.  It is NOT an upgrade, but rather a new installation.  When I inserted the disc and enter the serial number of the error message box came up saying the ' you entered the serial number has been revoked. "  After some research, I tried to save it through Adobe and entered the SN.  Yet once I arrived, "the code you entered is invalid.  I contacted support, gave them the serial number.  They say that the code is not generated by Adobe and invalid, that the code must be a 24 digit number.  (The number is given is a 24 digit number.)  However, Adobe has asked me to contact the seller for a serial number.

My concern is this, the software was purchased on amazon.com and went to a third-party provider.  The provider is well-established, been in business for years, with very high rates of review.  The software I had seems to be good.  It has a code UPC Adobe complete label with a hologram of adobe within the label imprint and the number PN.  The seals on the package are original and do not appear to have been falsified.  The serial number is inside the package and could not be seen, unless it has been opened.

Sorry for the long story but just wanted to know if anyone else had problems of this kind to prepare for a possible battle.  Thanks for any help you can be.

That look to help in these forums people rarely return appearances to try to help others - which means that it is unlikely that anyone with a first hand experience with your problem will be around to answer - but you never know.  You're probably better off back to the seller and see if there will be a battle to worry or not.  If the seller is reliable that the opinion would make it seem that you should expect assistance rather than resistance.

And do not hesitate to try to contact someone else in the Support from Adobe. Some people are not too well informed/useful than others and can provide erroneous information.

Tags: Adobe

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