"App Office creative Cloud ' doesn't work anymore during installation

I ask you to help solve a problem downloading and installation of Adobe Lightroom (trial version).

I downloaded the .exe file and start the installation of «Creative Cloud desktop app» Later in the application office creative cloud window it is displays the progress of the installation process.

All of a sudden he missed my laptop power; the next power, it was impossible to continue installation of Lightroom from desktop app that opens creative cloud is no longer. Also on the site, by filling in again from the General questions about the software, I can no longer continue the installation. In the control panel Windows indicates the 'Adobe Creative cloud', even if this does not work; and you can not even groped unistall to make a new download and a new facility.

Can someone help me?

Thank you very much

Hi Luca,

Please follow the steps below:

(1) uninstall Creative Cloud Desktop Manager:

Using creative cloud | Uninstall the creative cloud desktop application

(2) delete following folders: ( If you do not see any folder skip this step )

C:\Program Files (x 86) \Common Files\Adobe\OOBE

C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

C:\Program Files (x 86) \Adobe\Creative Cloud files

C:\Users\\AppData\Local\Adobe\ MAA UPDATER and OOBE ( App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

\Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

Download Adobe Creative cloud apps | Free trial of Adobe CC

Let us know if that helps.

Kind regards

Bani

Tags: Adobe

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