Apparent compromise Windows XP operating system files

During a scan, antiviral regular which was initiated by the provider of the antiviral software, the scan did not work properly (i.e., it is still indicating that the scan is in progress, but nothing happens - no status progress which is now 50 + hours).  Contact the vendor of the antiviral software, they gave me the steps to perform a disk cleanup and then a reboot of the mode without failure followed by steps to remove TEMP files.  At halfway through the disk cleanup process, a pop-up window has stated that: "Windows - files required for Windows File Protection is running properly have been replaced by unrecognized versions.»  To maintain system stability, Windows must restore the original versions of these files.  Insert your Windows XP Professional Service Pack 3 CD now. "The Windows disks have not inserted according to the instructions, but instead, I contacted the antiviral software vendor to make sure that there is no unintended consequence.  The software provider antiviral indicated that Microsoft should be contacted as there can be some files that have been compromised that stopped the disk cleanup.  Windows XP (version 2005) operating system was pre-installed by the company of Toshiba laptop.  Question: I should restart the disk cleanup process as described by the antiviral software provider, and if there is another popup window indicating the information as mentioned above, service pack of Windows XP CD should be inserted?  Note: I was told Toshiba CD provided by them for the laptop contains the Windows XP operating system software.  The two provided Toshiba CD entitled, "Recovery and Applications/drivers DVD Satellite A100/A105 Series."  Question: Are there possible negative conseguences because the provided CD/DVDs have possible applications and drivers on them?  Thank you.

Friend Software

Hello

· What is the name of the antiviral software that you use to run the virus scan?

· You have security software installed on your computer?

Check out the link that contains information about what is protection of files below. Link: Description of the Windows File Protection feature: http://support.microsoft.com/kb/222193

1. I suggest to run the auditor of system files on the computer, you can check the link below: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe): http://support.microsoft.com/kb/310747

2. during the file system check scan if you are prompted to insert a CD Windows XP SP then you can follow the steps from the link below:http://support.microsoft.com/kb/900910

3. once the Analysis System File Checker is complete. You can run Disk Cleanup.

With regard to:

Samhrutha G S - Microsoft technical support.

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Tags: Windows

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