Apple Store helped the thief to erase my Macbook Pro while it was beep!

Guys, this is my terrible experience, please let me know if I can do anything to get back on my laptop. My macbook pro was stolen from the library. I use Find My iphone app and played the sound immediately, at the same time, I've located the thief with my laptop in the apple store 5 miles. When I arrived, I was told by the store manager that someone has my mac technician pro beep delete request data, and the technician just did without question on proof of ownership. WHILE THE LAPTOP WAS A SOUND SIGNAL INDICATING MY NAME AND MY PASSWORD! It is of course to see this mac is stolen, however, the technician and the Manager just erasing the data and let the thief! The only thing they suggested is to report to the police. I can't imagine that such a thing has happened in the store! Very weird thing! Looks like this store is convenient enough for thieves!

Anyone can propose what if all I can do? Very weird thing. I talked to the representative in line and he said ' Hey certainly won't be removed a Mac in the store that has been a sound signal.

Thanks a lot guys.

Depending on the country or region you are located, your options may vary.

To contact Apple directly and ask them what they offer (if in the USA, you need to try to contact the main corporate offices) to see if they have an idea about what could be done.

• Contact - how to contact us - Apple:

https://www.Apple.com/contact/

You need some documents, statements of record by witnesses or people involved in the situation, and file a police report. This last part can be a problem, that you contact people are not much to reveal if they are that you will be

go and file names it a report with the local police.

If you think a retail Apple, an authorized reseller or official Apple Store may have done something which was completely false, you might see if Apple legal will give an answer: https://www.apple.com/legal/contact/

Under another angle would be to file a Feedback from Apple (product & support or) where the issue can be registered with Apple, but you'll probably never hear from them.

• Support for comments • Return of products

Because these CSA discussion communities are considered as a forum to help users "peer" you probably won't get a direct reaction of your fate, with a response from Apple.

Report a lost or stolen - Apple Support Apple product

Sorry for your loss; and if you have other insurance, based on the situation of tenant owner or home that covers theft, contact and ask how to file a claim. They may be interested in that contributed to allow someone else to access your MacBook.

If your Mac is lost or stolen - Apple supports

To unlink your belongings, accounts, payment methods, AppleID, since the lost MacBook is one of the first things to consider; If the flight does not allow additional losses of lessee for you.

Don't know what else to say. Good luck anyway...

Tags: Notebooks

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