Application desktop cloud creative and together then Adobe does not
It 1st of I was using creative cloud and the Adobe Suite on my iMac fine. Today creative cloud is not loading - I see a white screen on the drop approx.
When I go to open Photoshop, Illustrator or InDesign, I can't - I get the message
"Adobe Application manager is needed to solve this problem. However, it is missing or damaged. Please download and install a new copy of the Application Manager adobe.com/go/application manager "."
So I followed the link, then tells me:
"If you're creative Member Cloud [I am] and have been invited to download a new copy of Adobe Application Manager, click on the following URL and download the latest Adobe Creative Cloud desktop application.
I can't reinstall creative cloud without uninstalling my version (which, according to my account, is the latest version, I think)
I can't uninstall creative cloud this without uninstalling all Adobe products - I get this message
"Unable to désinstaller the creative cloud to desktop. You still Cloud Creative applications installed on your computer in need"
I can't uninstall all Adobe products I get this message again when I try:
"Adobe Application manager is needed to solve this problem. However, it is missing or damaged. Please download and install a new copy of the Application Manager adobe.com/go/application manager "."
I decided to try and install the Application Manager, even if I'm on a subscription to Adobe to see if that can help, but got this error message:
"We met the following problems.
Setup could not initialize. Please download Adobe Support Advisor to detect the problem"
I then follow the link provided to get Adobe Support Advisor and then informs me:
The Adobe Support Advisor tool has been used to analyze system installation information and newspapers related to installation errors. The tool has been replaced with supports improved facility. Visit the Adobe Support section for around Installation knowledge base articles.
Creative cloud works fine on my MacBook (same account).
I have three questions:
(a) what is happening and what I need to do?
(b) all made this experience / what did you do to fix?
(c) why this random happen? It is incredibly annoying, as is the case for no apparent reason.
Hi Emily,.
Let me know if you still face the question.
Kind regards
Sheena
Tags: Adobe
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