Are there external HD products that work with the backup of windows 7 using USB 3?
My WD Elements fails with USB 3. Other brands work? Aparently Windows 8 fixed this bug but that doesn't help me. Microsoft responds to this?
Hi LydiaMolen,
Thanks for posting your query in the Microsoft Community. According to the problem description with USB 3 external hard drive does not work.
· You get the error message?
· You are able to access the other USB devices?
· Did you do changes on the computer before the show?
I'll help you with this problem. I suggest you follow these methods.
Method 1: Run the tool and troubleshooting hardware devices.
Method 2: Try to use an external hard drive on another USB port and verify.
Method 3: Try to use an external hard drive on another computer.
Method 4: Uninstall and reinstall all USB controllers, follow these steps:
(a) click Start, type Device Manager in the start search box and press enter.
(b) expand Bus USB controllers.
(c) right click on each device under the Bus USB controllers node and then click Uninstall to remove them one at a time.
(d) restart the computer and reinstall the USB controllers.
(e) connect the removable USB storage device and perform a test to ensure that the problem is solved.
I hope this helps. Let us know if you need help with windows.
Tags: Windows
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