At the launch of applications they constantly ask me to connect

Hello

I know there are a lot of other posts about it, but let me explain.

I have recently reactivated my Creative cloud subscription after having passed (I missed a month). I got my set-up account, all set to update (CC and apps). I'm going to start an application and it gives me this:

Screen Shot 2016-06-11 at 6.47.07 PM [662954].png

Screen Shot 2016-06-11 at 6.47.22 PM [662955].png

When the thank you window disappears as she disappears and then reappears and is in a continuous loop.

I tried to delete the omp.db file, I tried a logout and back in. I ran through every Adobe help guide I found to my problem, but none of the solutions have worked.

I went ahead and ran a few tests. First test was to close the session, uninstall all adobe applications, restart, reinstall creative cloud, reboot and then log in. Did not work. Secondly, I tried logging on to my boyfriend of the cloud computer creative app and launched very well applications. He logged into his account on my computer and started very well applications. It seems to be a glitch account and nothing to do with the software/device. I also checked my account and it says: I am a paid subscriber.

Can anyone help?

Hi Justin,

Please, try the following steps:

  • Log out of the desktop application Adobe Creative Cloud (connect and disconnect activate Cloud Creative applications)
  • Browse to the location: / Library/Application Support/Adobe
  • Rename the folder 'SLStore' to 'SLStore_old '.
  • Rename the folder 'SLCache' to 'SLCache_old '.
  • Connect to the desktop application Adobe CC and to launch any application.

Kind regards

Sheena

Tags: Adobe

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