Creative cloud App asks me to connect.
How to stop the creative cloud application of constantly asking me to connect. If I sign the application seems to work fine, open programs, etc... However, after a few minutes the application appears and asks me to sign again. How can I get the app to recognize that I signed in and not ask me for you connect all the minutes or more?
Hey Emmet,
Please check the help below document:
Creating cloud connection errors
Kind regards
Sheena
Tags: Adobe
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Please ensure that you have the latest version of the installed Creative Cloud application
http://helpx.Adobe.com/creative-cloud/release-note/CC-release-notes.html
We also have the solution for him having to log on each product launch
http://helpx.Adobe.com/creative-cloud/KB/unable-login-creative-cloud-248.html
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
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If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
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-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
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If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
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.
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Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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I just got a new iMac and I am trying to download Photoshop. I paid my subscription and Creative Cloud App Setup shows on my desktop, but whenever I try to open it to upload everything that he asks me my password before it can make changes. I tried every password I ever had and none of them work! He drives me crazy. Help, please!
It is without doubt the prompt from your computer and you are prompted for your computer, not an adobe, password.
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Do you have connected to the Mac as an administrator?
N ° 1)
Click on the Finder and search options listed next to icon located Apple in the upper left of the screen and click on the "Go" menu button and select 'utilities '.
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Step 3)
Click on the link below and download & run the cleaning of Adobe tool:
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http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg
Step 4)
Click on the link below and download Adobe Application Manager and install the same:
http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager10.0_all.dmg
Once installation is complete, niche is going disappear, and then open the Application folder and locate the icon to launch Adobe Application manager, double-click it and update.
Once the update is complete. He shud launch Adobe Creative Cloud app.
Always the same?
You have to try different user account or it is better to enable the Root user account and later you can turn it off.
I had mentioned as follows to activate the user account root at the link below:
Re: Why isn't photoshop download?
After logging in to the Root account, try installing Adobe Creative Cloud app, it shud work.
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Hi Richards52589659,
Please see the links below:
Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress
Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel
Creative Cloud Desktop App taped blue spinning wheel after update.
If the links above do not help, please follow the steps below:
- Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
- Disable the firewall of your machine, see Windows Firewall enable or disable - Windows help , OS x: about the application firewall - Apple Support
- Turn off the firewall of the security program installed on the computer Internet.
- After this sign off cloud creative app connect and disconnect activate Cloud Creative applications
- Go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" changes it to ANYWHERE (to make these changes click the padlock in the corner at the bottom left of this window and enter your password on the computer, they are temporary changes)
1 force quit Adobe all activity monitor processes / end of task manager of the tasks in the same order as mentioned below:
- Creative cloud
- Basic timing & sync to basic support
- CC library & process CCX
- Adobe Common Desktop
- Adobe update daemon
- After that, everything that said adobe on it do a force quit for her
2-go to: Finder > Applications > utilities > Adobe installer > uninstall Adobe Creative cloud (if problems uninstall Trash)
3-go to: Finder > Applications > utilities > (delete these two folders - creative cloud Adobe and Adobe Application Manager )
4. then run the cleanup tool to remove the clouds creative and Adobe Application Manager (if it remains in the machine)
5 right-click on the icon in the Finder, then select 'Go-To' of the folder.
6. you will get a text box, type in the following command and then press 'return '. ("Not to be missed ~ symbol")
~/Library (It will open the folder of the user's library.)
7. browse to the Application Support > Adobe > trash folder OOBE and AAM Updater folder so
8. new > right click on the Finder icon and select 'Go-' the folder option > you will get a text box, type in the following command and then press the 'return '.
/ library (It will open the library system folder.)
9. browse to the Application Support > Adobe > OOBE trash, Manager of Adobe applications and Adobe common Office .
10. after that, rename the SL-STORE like SL-STORE_OLD
Adobe 11 - run cleaning tool > if present select "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. " Use of the Adobe Creative Cloud cleaning tool to solve installation problems
12 - Click on the link to download Adobe Creative Cloud apps | Adobe Creative Cloud free trial
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Hello
You have to just reinstall CC app. Please follow the steps mentioned below to solve this problem, depending on your operating system.
(Mac)
(1) close adobe all processes in the activity monitor (cloud Creative), synchronization of the base, CC, ccx, services for the desktop application adobe, adobe office, CIB Adobe updater AAM Broker service
2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.
(3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.
3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.
(4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.
Cloud creative library and remove 5 open application).
(6) open utility library of the application itself and delete Adobe application manager and creative cloud
(7) install creative cloud from link according to https://creative.adobe.com/products/creative-cloud
(8) launch cc app and it should work properly
(Windows)
(1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)
2) navigate to the following locations and assign all permissions to the adobe folders to the current user. (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)
C: / / program data (to view hidden files to see this folder)
C: / / program files 86 x files / common
C: / / program files x 86.
C: / / program files common files
C: //program files.
Go to c:/programdata/Adobe and oobe and rename it oobe.old
Go to c: / / programfiles86x/common files/adobe/and rename the oobe oobe.old and aamupdator to ammupdator.old and delete the folder Adobe application manager
Go to c: / / Users/username/appdata/local/adobe/rename in oobe to oobe.old and aamupdator.old aamupdator
Go to Control Panel/Add or remove programs and uninstall cloud creative app
Install app creative cloud from link according to https://creative.adobe.com/products/creative-cloud
Run it and it should work.
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Creative cloud app does not start on my imac.
Hi community
Creative cloud app does not start on my imac. Once she appeard on the bar menu, but as soon as I started to open a session he disappeard. Anyone know this? I use one I use OSX on an iMac 5K 10.11.3 ultimo 2014.
Reto
Just for confirmation, enable the account of Root user and you connect to same and try to launch Adobe Creative Cloud application and check. We can turn off later.
Let us know if you are able to launch the app or not.
Root user account activation step:
OS X Mavericks: enable and disable the root user
(Applies to Yosemite / El Capitan way)
How to connect as root
- If you are connected, choose quit from the Apple menu.
- If you connect from a list of names of users with pictures, click on the other.
- In the name field, type: root
- In the password field, type the password that you set when you configure the root user account.
Once you connect to the Root account try to launch creative cloud application and check.
-
I just signed up for InDesign and I can't open the creative cloud app gives me an error message to launch an app then does nothing. mention the firewall and all that. Someone at - it help him?
Log, activation, or connection errors. CS5.5 and later, Acrobat DC
https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Creative cloud app is not displayed when download free app?
I'm downloading photoshop trial CC and the creative cloud app appears and takes several hours to download.
Please refer to: when I open my creative cloud application he asks me my serial number?
Re: Creative Applications Cloud Desktop application
Concerning
Stéphane
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