attach files to the incident

Hi all

Can someone give me solution to attach files to an incident that is generated after the submission of the interview.

Hello, welcome to the forums. Is the Incident generated a RightNow datasource being recorded (I assume you are using the Cloud of OPA version)?

If so:

You can add a control to "Download" on any screen in your interview, which will allow a user to attach files.

If so, you can save files to an incident with current limitation. OPA is creating attachments for the object being created or updated and the end of the interview. So if mapping projects says "create: Incident", or updated Incident. " Then it will be added to the incident.

Otherwise:

Can give you details as to what version of OPA are you using and what system you are wanting to save attachments.

See you soon

Frank

Tags: Oracle Applications

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