Attempts to cancel the CC I'm offered free 60 days if I'm not. Surprised when I click on the button 'Keep my plan', I get an error. Cat without help. Help email have yet to hear back after 6 days.

The title pretty much everything said. I subscribed 1 year CC all the apps. Initially will do a monthly newsletter, but that got cut at 3 or 4 times a year. If I was going to bite the bullet and cancel even with the penalty. So I go ahead and cross the various clicks in order to cancel. At the last stage before the cancellation, I offer different packages to subscribe instead of the cancellation. One of these options is the package I have 60 days free. Adobe plan.png So I advanced and clicked 'Keep my plan' and I get the following error

We're sorry. Something seems to be wrong on our end. Please try again later. If it continues to fail, please contact

I've tried different computers, different browsers no luck. Talked to a few people support via chat. Finally, they tell me that I have to contact the sales department. Thanks for the help. I tried to find a link to help for sale but couldn't. At one point it gave me the opportunity to give my opinion to support. Experience of Adobe. I have selected the complaint, typed my message and received an automatic e-mail saying that someone would be in touch within 1-2 business days. So 6 days later I still have not heard a thing. What is the next hoop to get through?

If it were me, I would be cancelled as soon as I found that it proved to be a problem to continue.   Frankly, I would not have let me two free months remaining, but that's just me - I'm not judging your decision to go.

For the error you receive, the only tidbit that I can offer is... Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try the same thing using another browser.

In the Adobe support to get back to you... measure out them seem to be the only option unless you can win a few champion from their end through to your ad that will hunt for you.

Tags: Adobe

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