I bought the full one year plan creative cloud, then a week later received an email it offers for $400 less? Has anyone cancelled their plan, then took advantage of the offer email?

Similar Questions

• Cancellation of the plan one year Adobe Creative cloud

  Hello, in August 2014 I did a one year for Adobe Creative Cloud for student membership. Each month, I had a billing evidence in my account, but I had, always every month, a double debit on my credit card note so I decided to cancel my subscription. Indeed in August 2015, I made the termination of my program by an email I received from Adobe. I went into my account and made a clik on "by only it piano clicca who" and I made a screenshot of the page in which it was written that my plan would be canceled in September 2015 29 (I still have the screenshot and I can send you if you need it).

  Today morning, so that I saw an e-mail (in another email address, not the same as the account of cloud creative adobe) in which I received a notification that has been the third tent to payment plan that did not work.

  So the question is: my plan for one year for creative cloud is always on the go or not? Because I was convinced that my plan were already cancelled (to the point that I have used none of the programs Adobe Creative cloud after half of the Septmber 2015).

  Also, I still have a lot of 'double' payments to recover and I really want to know how to do it.

  Thank you for your help

  Alessia

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• My year of creative cloud subscription is not recognized: all software is in version track!

  Recently my imac died, the hard drive somehow failed and never worked again, so I changed the hard drive completely. So when I reinstalled all my software, I download the creative cloud desktop application and started to download software and noticed that everything was in TRIAL VERSION, I review that my subscription was not finished, and he was not, it ends in July but my subscription for one year of creative cloud is not recognized, even that I am connected to. Help, please

  I place the solution for the community because it took me almost 25 days to get it resolved, I really hope that it will be able to make you save time:

  My case > I connected perfectly in my CC desktop application, the software recognize my account but not the subscription of a year, so I was allways on the trial version. This work for me >

  I had a chat conversation where really nice Adobe support that made me change my host file/etc/and change it just something I will never, understand this:

  # Host database # localhost is used to configure the loopback interface # when the system boots.  Do not change this entry. # 127.0.0.1 localhost fe80::1% lo0 localhost127.0.0.1 broadcasthost::1 localhost255.255.255.255

  And also delete all the files in the folder library/adobe/SLStore.

  It worked for me! hope this will make your day a brighter one

  Thanks Joel!

• I just got a pack a year with Creative Cloud but the program still showing me that I am in trial version, how do I fix that?

  Hello

  I just got a pack a year with Creative Cloud but the program still showing me that I am in trial version, how do I fix that?

  Thank you to

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Can I manage more than one license of creative cloud on the same adobe ID account or better create many ID adobe for my employees? Thanks for your response

  Can I manage more than one license of creative cloud on the same adobe ID account or better create many ID adobe for my employees?

  Thanks for your response

  In addition:

  Adobe uses based on the identity of license with a technology that will not support multiple licenses of the same type on an AdobeiD.  You can buy only one membership per Adobe ID. If you need two memberships creative cloud, you can buy each with a unique Adobe ID. You can also buy a creative cloud for membership of the teams, which allows you to buy and manage several places under an own account.

  Creative cloud for teams is for small and medium size organizations and is available as full a membership. Cloud creative teams is available on Adobe.com and through a global network of resellers. Learn more about Creative Cloud to teams.

  http://www.Adobe.com/creativecloud/business/teams.html

  FAQ: Where can I get information on creative cloud for the enterprise, education, Government and teams?

  I hope this helps.

• Hello! I bought a subscription to Adobe Creative Cloud, I sign, but I do not recognize sales offers me only the trial. What can I do?

  Hello! I bought a subscription to Adobe Creative Cloud, I sign, but I do not recognize sales offers me only the first instance .What can I do?

  
  

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I have a one year membership, when I try to use Photoshop CC 2015 it keeps telling me my trial has expired and can't get a license of the software as "no subscription is found."

  I have a 1 year subscription to Adobe Creative Cloud Desktop Application for ETLA through my school but when I try to use Photoshop CC 2015 it keeps telling me my trial has expired and can't get a license of the software as "no subscription is found." I've used my redemption code, and it just doesn't work.

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How to get rid of the tempo

  We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How get rid of the temporary use of a month?  They both have the same ID and both appear on the administration page.  Thank you.

  Please contact customer service to get this resolved.

• I have the creative cloud installed on my computer with Photoshop, Illustrator and InDesign for when I used my free trials. I now have a job that allows me to have on my computer for free, however, I have a problem switching to work one

  I have the creative cloud installed on my computer with Photoshop, Illustrator and InDesign for when I used my free trials. I now have a job that allows me to have on my computer for free, however, I have a problem switching on behalf of employment. I've switched to creative cloud and now it of installation and update but due to lack of care and allow me to do something else. Help, please.

  log out and then back to your client application using the adobe for your subscription in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• Year Adobe Creative Cloud subscription. When can I start?

  Help, please! I just bought a package (one year) of education last night and I would like to start my editing. However, my computer won't charge my membership and keep asking my serial number. The problem is I don't have any what serial number or code redemption from Adobe and I want to start my work right now! What should I do?

  Hello

  I see you have membership individual creative cloud on your account, it shouldn't ask for serial number, but it's still, you can try the below mentioned steps.

  Go to HOSTS file and remove all entries from Adobe that you see there. Location for the file to be: -.

  Windows:-C:\Windows\System32\drivers\etc

  Mac:-menu go to the desktop > go to folder > then type "/ etc" (this will open a folder with many files, you will see HOSTS, drag on the desktop, open the remove entries from adobe and reglisser its original position)

  Post that go sign out and sign in again the creative cloud desktop application and try to use the product.

  It should solve your problem.

  Let us know for other queries.

  Concerning

  Maansee

• I paid for a year of creative cloud, about 3 months, it says that I need to renew my membership to develop anything. How can I fix it?

  I paid for a year of creative cloud, about 3 months, it says that I need to renew my membership to develop anything. How can I fix it?

  Hello

  Please try following steps

  Mac t/s

  (1) close adobe every process in activity monitor (creative cloud sync Core CC library, ccx, services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to next support/adobe application and delete Slstore and slcache.

  4) go to ~/Library/application support/adobe/oobe and delete the opm.db

  (5) navigate to/etc and open hosts file. Check if it has entries from adobe. If any amount of the fine, if yes replace the hosts file with a new file hosts without adobe entries

  (6) launch cc app and it should work properly

  Windows

  (1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

  C: / / program data (to view hidden files to see this folder)

  C: / / program files 86 x files / common

  C: / / program files x 86.

  C: / / program files common files

  C: //program files.

  (3) rename SLstore to Slstore.old to the following location c: / / program data / Adobe /.

  (4) rename SLcache in Slcache.old in the location C:\Program Files (x 86) \Common Files\Adobe more

  4) navigate to c: / / Users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old

  5) navigate to c: / / windows/system32/drivers/etc/and the hosts file opened in Notepad. IF you see an entry from Adobe it please replace this hosts file with a new hosts file that doesn't have any input from adobe. If there is no entry permit Adobe the hosts file, as it is.

  (6) run cc app and sign in.

  If steps above does not work, please contact Adobe to

  Contact the customer service

• I bought after effects cc but my creative cloud of office don't seem to know anything?

  I bought after effects cc but my creative cloud of office don't seem to know anything? And when I try to open once I wonder always to buy it or to activate...

  I tried to download it again several times, but without success, he is still telling me that the time of the trial is finished with a button telling me to buy it.

  Check your Adobe ID and call customer service if you still have problems. The Adobe ID that you used to buy the collection of CC is the same as one you should use for all your creative cloud stuff.

• I bought Lightroom 6 stand-alone, but creative cloud on my desk, I don't have it, how can I get rid of it, its also saying I have an update to Lightroom CC. I have 6 autonomous Lightroom, so don't know what to do

  I bought Lightroom 6 stand-alone, but creative cloud on my desk, I don't have it, how can I get rid of it, its also saying I have an update to Lightroom CC. I have 6 autonomous Lightroom, so don't know what to do?

  Hi Sally,

  For uninstallation, please use the uninstall program: CC help | Uninstall the creative desktop application Cloud

  Download Lightroom 6: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

  After that get it serialized by following this link:

  Adobe Photoshop Lightroom Help | Serialize Lightroom trial to activate like Lightroom 6 CC

  Hope this will help you.

  Concerning

  Megha Rawat

• How can I cancel my current membership of creative cloud in order to renew my school email?

  I have a code given to me by my University, and I would like to redeem this code in order to get my free year of creative cloud. I'm looking to cancel the membership on this account to reorganize immediately it with this code.

  -CA

  Casey,

  You can refer to link below to cancel and re-subscribe.

  Return, cancel or change an Adobe order

  Thank you

  MD

• Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?

  Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?

  Hi Hendy20,

  If you are not able to disconnect from the trough step Creative Cloud Desktop Manager, please follow the steps below:

  Delete the OPM.db file:

  1. Close the creative cloud application.
  2. Navigate to the OOBE folder.
     Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE
  3. Delete the file opm.db.
  4. Launch the creative cloud.

  If you are not able to find this file, please see the following link, maybe it's because your library is hidden.

  http://helpx.Adobe.com/x-productkb/global/access-hidden-user-library-files.html

  Please, let us know how it goes.

  Thank you.

  Arnaud.