Audio distorted after the program of 'Cleansing' Offshore

NOTE: I follow the instructions, but my computer skills are modest.

After picking up many computer bugs and viruses, I made the mistake of turning to an offshore contractor (variously shown in their subsequent emails like Systweak, Avangate and Cleaverbridge) to help clean my machine.

I had several good experiences followed a bad - I think that they handed over the task to one of their junior technicians.  Rather than fix the problem in 10 or 15 minutes, as was my previous experience, this time it took about 5 hours.  When they me returned control of my computer, I found that the audio - never a problem before - was now severely distorted.  Looks like it's overmodulated and then crushed.  The problem is consistent regardless of the source of the audio - my music library saved as computer or audio files available from the internet.  Society (Systweak, or whatever they are) denied that they caused the problem.

My equipment is a PC HP older but recently renovated, running Windows 7 and a Cambridge Soundworks 210 D/woofer amplifier.

I tried following the audio troubleshooting of Windows but I can't pinpoint the problem.  No sound card in need of update is indicated by the emergency program.  I hope that the solution is quite simple so I could do it myself, but I'd be willing to try another service of repair over long distances, if it was based in the United States and enjoyed a good reputation among the readers of this site computer-savvy.

Thanks for reading this.

Best wishes

Michael Gowell

Hello Michael,

Thanks for posting your question on the forum of the Microsoft community.

I would like to know some information about the problem so that we can help you better.

1. what troubleshooting have you done when you say, ' I tried following audio Windows troubleshooting guide?
2. What is the model number of your computer?

I appreciate your efforts to resolve the issue.

I would suggest trying the following methods and check if it helps.

Method 1:
Run the troubleshooting of Audio playback and check.
Reference:
Open the troubleshooting of Audio playback
http://Windows.Microsoft.com/en-us/Windows7/open-the-playing-audio-Troubleshooter

If this does not help, then use method 2.

Method 2:
Please use the suggestions provided in this help article and check.
Reference:
How can I stop my music skip or break down when I play?
http://Windows.Microsoft.com/en-us/Windows/stop-music-skipping-breaking#1TC=Windows-7

Then, if the problem persists, use method 3.

Method 3:
Use the suggestions in this article and check the issue.
Reference:
Tips for solving common audio problems
http://Windows.Microsoft.com/en-us/Windows/tips-fixing-common-sound-problems#tips-fixing-common-sound-problems=Windows-7

I would also say you update the audio drivers from the manufacturer's Web site and check.
Reference:
Updated a hardware driver that is not working properly
http://Windows.Microsoft.com/en-us/Windows/Update-driver-hardware-ISN

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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