B - ACD and Agent art all occupied guest (custom)

Hey guys,.

Need a favor. My B - ACD works very well but I downloaded a command prompt customer for all agents are busy. But she still plays the default prompt even if I named the guest downloaded with the original name '_bacd_allagentsbusy.au '.

application

da flash service: app-b-acd-aa - 3.0.0.2.tcl

paramspace English index 0

Param number-of-hunting-grps 1

Param drip - through-option 1

Handoff param string aa

paramspace English language en

Param max-time-vm-retry 2

Param aa-hunt1 2520

Param aa pilot 2530

paramspace location English flash:

Param drip - through-guest _bacd_allagentsbusy.au

Param 30 second-vows-time

Welcome Guest _bacd_allagentsbusy.au param

Param-retry-timer call 5

Param max-time-call-retry 700

Messaging voice param 2500

Queuing param service_name

Any help would be appreciated.

Please indicate the position

Houda Ibrahim

Hi Mohamed.
You reload the guest by audio-prompt load flash: en_bacd_allagentbusy.au?

HTH

Concerning

Carlo

Sent by Cisco Support technique iPhone App

Tags: Cisco Support

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