B110 series printer: HP Solution Center suddenly does not work

The HP Solution Center has suddenly stopped working.  The notice says that he cannot work because the device is not over...  It was not a problem in the past (and I'm on Windows 10 months) and I don't have no problem with printing a document, but can not scan - from the solution center or the printer to the PC.  I have uninstalled and installed the drivers twice and also removed a recent update of security Microsoft as advised in a single site, but nothing helped.  The printer is a B110 series and I am on Windows 10.

Welcome to the Forums of HP @HV2, I'd be happy to help you get your Solution Center works again. I am convinced that I will be able to help you find a solution, and I ask only that pay you it forward. When address us the issue, I would you kindly mark the appropriate post as accept as Solution so that others have the same or similar problem can find what worked for you.

Even if you have already uninstalled and reinstalled the software, I suggest you to perform an uninstall, but with a different approach. Please use the following steps to perform a complete uninstall:

  1. Hold down the Windows Logo key on the keyboard and the 'R' to open the dialog box run, type % temp %
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Download the software and choose Save as, save to desktop > PS_AIO_07_B110_USW_Full_Win_WW_140_408 - 5.exe
  4. After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
  5. Locate and open the folder starting with 7z (example: 7zS2356)
  6. Open the Util folder
  7. The CCC folder
  8. If you have a computer HP run the L3uninstall.exe. If you have acomputer no HP , run the L4uninstall.exe
  9. Once the uninstall is complete, reboot the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.
  • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
  • In the Open box, type msiexec / unregister, and then click OK.
  • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
  • In the Open box, type msiexec/regserver, and then click OK

* Note: there is a space between the c and the /.

If you do not at this stage, use this link to perform another way. Restart Windows install

  1. Run the system Accessories\ tool disk cleanup <> How to delete files using disk cleanup
  2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  3. Restart the computer
  4. Download and run the HP printer install wizard for Windows

The HP printer for window installation wizard was created to help Windows 7, Windows 8, and users Windows 8.1 download and install the latest and most appropriate HP software solution for their HP printer.

If you cannot complete any of these steps, please stop and after back to let me know where got stuck you. Skip a step and continue to the next step won't do what it takes. If you get stuck, I'll help you through it.

I look forward to hearing back from you with the results of your efforts. Thank you.

Tags: HP Printers

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