Back up the failure of the operation due to the IO error

I have a Western Digital external hard drive that I want to return to the top of my files to a laptop that runs Windows 7 Professional SP 1.  Whenever I try to make a return to the top, it fails and the operating system generates an i/o error.  I also have a laptop running Windows 8.1 and the back ups in the same external data source are running correctly.  How can I fix the back-up failures in Windows 7?

Hey, Shane2234!

I'm really sorry to hear about your problem. What is the model of your WD external drive?
There are several things you can try, just so that we understand what the question is exactly.

1 / try to turn off the drive external HARD through 'Remove' and disconnection of the latter. Then reconnnect again. Sometimes a simple reset can solve the problem.

2 / I also recommend you to see if you have latest firmware update.
Firmware retains the basic instructions for the hardware devices that make the device. So this can solve the problem, once update you.

3 / another thing: you can see the external drive in disk management tool and device?
Here are the links how to access:
Go to disk management
Access the device management
Please, this then your external is plugged.

4 / I advice allows you to download the Data LifeGuard Diagnostics software as well.  He will check and detect if there are failures on your drive

I would like to know if one of these troubleshooting options worked, and that the tools show as well?

I hope this helps.

SuperSoph_WD

Tags: Windows

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